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About the Role

Provide comprehensive support in all aspects of community operations, including sales, leasing, inventory analysis, budgeting and reporting, property management, rent collection, customer service, maintenance, and administrative activities for an affordable housing asset.

Responsibilities

• Achieve property occupancy goals.
• Ensure Lead Tracking Solutions follow-up steps and data entry are completed daily.
• Assist with leasing tours, leasing phone calls, and online inquiries.
• Provide efficient and courteous response to resident requests.
• Assist in designing and implementing resident retention programs.
• Maintain inventory and order administrative supplies and equipment for the maintenance department.
• Report, maintain, and submit all administrative forms, files, and reports efficiently and timely.
• Report unusual or extraordinary circumstances regarding residents or the property.
• Assist in regular onsite audits to ensure compliance with program documents, financing restrictions, and regulatory requirements.
• Assist in regular audits of work order processing, unit turnaround time reviews, EIV requirements, reasonable accommodation policies, move-ins/outs, recertifications, lease renewals, interims, denials, and waitlists.
• Bring non-compliance issues to the attention of the Community Manager and assist in corrective action.
• Assist with lease audits, housing inspections, and follow-up on citations or requests.
• Ensure the community maintains all compliance regulations.
• Support the Community Manager with interviewing, hiring, training, scheduling, and personnel management tasks.
• Seek educational opportunities and self-improvement for personal growth and development.
• Participate in Solidago training as required.

Requirements

• Maintain a consistent level of professional customer service.
• Working knowledge of Microsoft Office Word, Excel, and the Google platform.
• Available to work weekends.
• Ability to thrive in a fast-paced environment and manage multiple projects simultaneously.
• Must have reliable transportation and be willing to travel locally between work sites.
• Ability to embody the Solidago Standards and Solidago Core Values.

Skills

• Affordable housing programs
• Community relations
• Solidago policies and procedures
• Community policies
• Microsoft Office Word
• Microsoft Office Excel
• Google platform
• OneSite affordable property management software

Location

• On-Site

Work Type

• Full-Time

Experience Level

• Hourly Rate

Salary/Compensations

• Hourly Rate, plus Benefits and Bonus eligibility

Benefits

• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid Holidays
• 401k Retirement Plan
• Employee Assistance Program (EAP)
• Competitive bonus structure
• Tuition Reimbursement
• Paid Group Life Insurance
• Pet Insurance
• Gym Membership Reimbursement
• Parental Leave

About the Company

• LDG Development LLC & its affiliates