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About the Role

The Assistant In-Room Dining Manager supports the In-Room Dining Manager in the daily operation of the department, ensuring exceptional service standards, operational efficiency, and a positive colleague and guest experience.

Responsibilities

• Support the daily operation of In-Room Dining, including service execution, scheduling, opening and closing duties, payroll support, and reporting.
• Supervise and support the In-Room Dining team to ensure prompt, professional, and courteous food and beverage service.
• Maintain high standards of guest satisfaction, colleague engagement, cleanliness, sanitation, and health & safety compliance.
• Assist in monitoring departmental productivity, labor costs, revenues, and operational expenses.
• Support the implementation and adherence of departmental standards, policies, and Standard Operating Procedures.
• Assist with colleague training, coaching, performance development, and fostering positive working relationships.
• Conduct pre-shift briefings and maintain effective communication with Culinary and other hotel departments.
• Support promotional, merchandising, menu, and marketing initiatives.
• Participate in regular operational and cleanliness inspections.
• Maintain a visible floor presence during service periods and lead by example.
• Monitor inventory, supplies, equipment, fixtures, and furniture.
• Handle guest reservations, special requests, and service recovery situations.
• Assist with departmental budgeting, monthly reporting, sales tracking, and achievement of operational goals.
• Support departmental participation in hotel environmental and sustainability initiatives.
• Maintain knowledge of the outlet’s POS system and ensure hotel standards, policies, and procedures are consistently followed.
• Attend meetings as required and perform additional duties or special projects as assigned.

Requirements

• Must have excellent interpersonal, communication and organizational skills.
• Must be MS Word, Excel and E-mail literate.
• Understand and be committed to the health and safety issues in the workplace.
• Previous management experience in a food and beverage setting, particularly in a restaurant.
• Must be a highly motivated individual who is able to achieve results with minimal supervision.
• Minimum of 3 years previous experience in a supervisory/management position in a union environment.
• Must be legally eligible to work in Canada.
• The hotel is unable to assist candidates in obtaining Canadian work authorization.

Skills

• MS Word
• Excel
• E-mail
• POS system

Location

• Toronto

Work Type

• Full-Time
• Permanent

Experience Level

• Minimum of 3 years previous experience in a supervisory/management position in a union environment

Salary/Compensations

• $60,960 - $70,000

Benefits

• Free Meals
• Travel Discounts
• Free dry-cleaning for work gear
• Custom learning programs
• Join Health & Wellness, Sustainability, and DEI Committees
• Growth paths

About the Company

• For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
• Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
• Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
• Join us in creating our next chapter with your story.
• Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
• Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
• Benefit from comprehensive training programs, mentorship, and a supportive work environment.
• Our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
• At Fairmont, we want to bring out your highest potential.
• BE PART OF OUR FUTURE.
• Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it.
• If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you.
• Join us and help shape the future of one of Toronto’s most treasured landmarks.

Equal Opportunity

• We encourage you to let us know if you require any accommodation through the application or recruitment process, and we will work with you to meet your needs.
• At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
• We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
• As an Equal Opportunity Employer, we provide equal access to opportunities.
• We welcome applications from all qualified candidates.