Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Senior Operations Manager, Housekeeping must be highly organized and have strong communication and motivational skills to lead to superior levels of cleanliness in all guest rooms and public areas. This role ensures daily operations achieve and exceed targeted KPIs using a balanced scorecard approach and actively participates in strategic planning for the department, division, and hotel to ensure a seamless guest and colleague experience.

Responsibilities

Responsible for the successful performance of all aspects of the Housekeeping & Health Club departments
Responsible for elevating overall colleague engagement within the department and across the hotel
Consistently offer welcoming, friendly and warm service to external and internal guests
Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs
Responsible for strategic decision making for daily housekeeping operations
Foster positive cross departmental relationships to create a seamless experience
Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Leading Quality Assurance and Accor’s brand standards
Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
Supporting company and hotel policies and procedures including creating, promoting and actively participate in EES, Health and Safety, and Voice of Guest initiatives
Responsible for the overall cleanliness, maintenance and ambience of designated areas including service areas
Ensuring machines and equipment are in working order in collaboration with Assistant Director, Housekeeping
Regularly connect directly with guests in the space, creating a friendly and welcoming atmosphere
Develop departmental goals and measurements resulting in a balanced scorecard of guest, colleague, shareholder and brand but understand guest satisfaction is dependent on colleague engagement
Ongoing professional development, growth, and job satisfaction of all leaders and colleagues through the department
Ensure effective colleague planning, selection, training and development strategies are in place and executed
Key involvement in the Hotel’s preventative maintenance programs
Contributor in developing the hotel wide strategic goals and plans
Promote and ensure a clean and SAFE working environment, with continual emphasis on promoting employee health and safety

Requirements

A minimum of 2-3 Years of experience as a Housekeeping role in a mid to large scale hotel with proven results – Operational Excellence, Colleague Engagement and Financials
Excellent interpersonal skills, with strong written and verbal communication abilities
Creative and effective leader and team player, possessing a high degree of professionalism, sound human resources management principles, communication, administrative skills, ambition, drive, energy, and determination
Must have a passion for housekeeping!
Proficient in Excel, in particular creating spreadsheets and ability to create administrative processes through process mapping
Good problem solver with the ability to think outside the box
Knowledge of Property Management System (Opera PMS or equivalent), Microsoft Office and Outlook are required
Will be required to work weekends and some evenings
Hours need to be flexible to accommodate to operational needs
Constant standing and walking throughout shift
Frequent lifting and carrying up to 60 lbs
Ability to push or pull objects up to 60 lbs
Frequent work above shoulder height is required
Frequent kneeling, pushing, pulling, lifting
Frequent ascending or descending ladders, stairs and ramps
Must be legally eligible to work in Canada
The hotel is unable to assist candidates in obtaining Canadian work authorization

Skills

Communication skills
Motivational skills
Excel proficiency
Process mapping
Problem solving
Opera PMS
Microsoft Office
Outlook

Location

Toronto

Work Type

Full-Time
Permanent

Experience Level

Senior

Education Level

Hotel Management/ Hospitality & Tourism degree or equivalent diploma preferred

Salary/Compensations

$70,320 - $79,110

Benefits

Free Meals
Travel Discounts
Dry Cleaning
Custom learning programs
Join our Health & Wellness, Sustainability, and DEI Committees
Exciting growth paths

About the Company

For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.
Join us in creating our next chapter with your story.
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Equal Opportunity

At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
As an Equal Opportunity Employer, we provide equal access to opportunities.
We welcome applications from all qualified candidates.