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About the Role

AbbVie's Austin-based Virtual Sales team supports field sales, operational, and marketing initiatives by building relationships with Healthcare Practices nationwide using approved best practices and quality metrics. We seek energetic, self-motivated individuals to thrive in a fast-paced environment, utilizing phone and other channels to create, nurture, and expand relationships with healthcare professionals to achieve brand objectives.

Responsibilities

Use virtual sales techniques to positively engage with an assigned list of healthcare professionals.
Establish phone presence, create rapport, network, build, and maintain productive business relationships.
Engage targeted healthcare professionals in promotional communications according to program policies.
Verify and complete required data entry, including target responses, notes, and follow-through actions, ensuring data integrity.
Manage daily sales call activity to optimize time and maximize program objectives.
Listen and respond appropriately to customer needs and questions to ensure acceptance of call plan objectives.
Complete all required training and meet expectations to service customers within program parameters.
Demonstrate effectiveness working independently and in a team environment.
Meet and exceed established daily and monthly call volume metrics.
Process customer requests for product samples and literature accurately and professionally.
Answer questions related to securing product samples and literature, including mandatory signatures.
Provide information on additional resources and services regarding products.
Project a professional company image and establish ongoing client relationships through prompt and accurate service.
Assist with various tasks, including reports and presentations, to support team objectives.
Display a positive attitude and customer focus, providing timely resolution for customer issues, concerns, and/or questions using scripted responses.
Communicate effectively and timely with the Virtual Sales Manager.
Safeguard patient privacy and confidentiality by following HIPAA guidelines.

Requirements

Bachelor’s degree or equivalent experience.
Background in sales and/or customer service.
Ability to work independently.
Highly organized.
Superior written and verbal communication skills.
Experience in the healthcare industry involving interaction with physicians, patients, etc. preferred.

Skills

Clinical techniques and understanding of medical terminology.
Medical device, pharmaceutical, or related field knowledge.
Professional phone etiquette.
Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).
Proficient use of Excel for creating reports, analyzing data, and deriving actionable insights.
Salesforce knowledge preferred.
Ability to learn and assimilate information into practice.
Adherence to established, mandatory best practices.
Meeting daily activity goals and metrics.
Expedient usage of database and core tools.
Maintaining strict quality control standards and performance monitoring.

Location

Austin

Work Type

Virtual Sales
Full-time

Experience Level

Not specified

Education Level

Bachelor's degree or equivalent experience

Salary/Compensations

USD 23.8 - USD 43 - hourly

Benefits

Paid time off (vacation, holidays, sick)
Medical/dental/vision insurance
401(k)
Eligible to participate in short-term incentive programs

About the Company

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow.
We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio.

Equal Opportunity

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.
Equal Opportunity Employer/Veterans/Disabled.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: https://www.abbvie.com/join-us/reasonable-accommodations.html