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About the Role

As a personal representative of the hotel, you will provide guests with service that reflects the high standards of the Royal York, ensuring all guest expectations are exceeded. A thorough understanding of operations, menus, and suggestive upselling is essential for an optimal dining experience.

Responsibilities

• Act as a personal representative of the hotel, providing service that reflects high standards.
• Ensure all guest expectations are exceeded.
• Possess a thorough understanding of operations, menus (including wine, a la carte, and promotional), and suggestively upsell.
• Report to duty punctually, in full uniform, adhering to appearance and grooming standards.
• Consistently offer personal, friendly, and efficient service.
• Clear dishes, deliver meals, and present bills professionally and discreetly.
• Have full knowledge of the menu, dietary restrictions, and beverage lists.
• Take corrective action with dissatisfied guests to ensure they leave happy.
• Maintain teamwork and good work ethics with all guests and colleagues.
• Understand shift end reports, non-cash/cash transactions, and money deposit procedures.
• Understand and adhere to all hotel policies, procedures, and departmental standards.
• Understand the restaurant's concept, hours of operation, order taking, reservation procedures, table setting, and guest service standards.
• Understand each work section and assigned side duties.
• Attend pre-shift, weekly, and monthly meetings.
• Fully understand and follow the hotel’s recycling program and procedures.
• Immediately report any accidents to management.
• Express concerns, suggestions, or comments for improvement.
• Understand how to operate all equipment used in the outlet.
• Understand all other outlets, services, and offices in the hotel.
• Adhere to all Safe Standards, ensuring hygiene and prevention measures are met.
• Adhere to alcohol handling procedures and policies.
• Adhere to all LQA standards set for the department.
• Work weekends, holidays, and shift work as scheduled.
• Perform any other tasks as assigned.

Requirements

• Previous work experience in a restaurant/food and beverage setting.
• Excellent interpersonal skills and a team player attitude.
• Smart Serve training program certification.
• Previous experience of working in an union environment preferred.
• Must be legally eligible to work in Canada.
• Must understand and follow the hotel’s recycling program and procedures.
• Must adhere to ALL Safe Standards, ensuring all hygiene and prevention measures are being met.
• Must adhere to alcohol handling procedures and policies.
• Must adhere to all LQA standards set for the department.

Skills

• Suggestive upselling
• Menu knowledge
• Beverage knowledge
• Guest service
• Teamwork
• Communication

Location

• Toronto

Work Type

• Full-Time
• Permanent

Experience Level

• Previous work experience in a restaurant/food and beverage setting

Education Level

• Smart Serve training program certification
• OTEC certificate an asset

Salary/Compensations

• $17.60 per hour
• Wage increase following six months of compensated service, as per the collective agreement.

Benefits

• Free Meals
• Travel Discounts
• Dry Cleaning
• Skill Up: Custom learning programs
• Impact: Join our Health & Wellness, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

About the Company

• For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
• Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
• Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
• Join us in creating our next chapter with your story.
• A Rich History: Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
• A Culture of Excellence: Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
• Grow, Learn and Enjoy! Benefit from comprehensive training programs, mentorship, and a supportive work environment.
• New Energy for A Storied Landmark: Our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Equal Opportunity

• At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
• We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
• As an Equal Opportunity Employer, we provide equal access to opportunities.
• We welcome applications from all qualified candidates.