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About the Role

Provide efficient, friendly, and professional service to hotel guests, assisting with check-in, check-out, and representing the company's values.

Responsibilities

• Provide effective, fast service in a friendly manner
• Check in and out hotel guests according to standards and policies
• Answer incoming calls
• Monitor for special rates and billing arrangements
• Ensure the highest level of guest satisfaction by addressing concerns promptly
• Review and prepare for VIP and ALL loyalty members arrivals to ensure flawless check-in experience
• Coordinate the storage/delivery of guest mail/messages/packages
• Ensure front desk is stocked with essential materials
• Maintain a professional, neat and well-groomed appearance
• Pass on any guest comments to Assistant Front Office Manager/Manager on Duty
• Be familiar with fire and emergency procedures
• Perform other Front Office responsibilities as required

Requirements

• Must have effective communication skills
• Must have a good command of the English language
• Available for shift work including weekends and holidays
• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps
• Must be legally eligible to work in Canada
• The hotel is unable to assist candidates in obtaining Canadian work authorization

Skills

• Previous front desk/reception experience
• Knowledge of Microsoft Windows XP
• Knowledge of Micros PMS/Opera
• Hotel/Hospitality degree or diploma

Location

• Toronto

Work Type

• Part-Time
• Permanent

Salary/Compensations

• $26.36 per hour

Benefits

• Free Meals
• Travel Discounts
• Dry Cleaning
• Skill Up
• Impact
• Level Up

About the Company

• For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
• Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
• Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.
• Join us in creating our next chapter with your story.
• A Rich History - Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.
• A Culture of Excellence - Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.
• Grow, Learn and Enjoy! - Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.
• New Energy for A Storied Landmark- As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.
• BE PART OF OUR FUTURE.
• Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it.
• If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you.
• Join us and help shape the future of one of Toronto’s most treasured landmarks.

Equal Opportunity

• At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
• We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
• As an Equal Opportunity Employer, we provide equal access to opportunities.
• We welcome applications from all qualified candidates.