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About the Role

Reports to the Regional Director, IT, Central Canada and participates as a member of the Regional Technology Services team. This role ensures user problems are addressed consistent with current Service Level Agreements, deploys and maintains employee workstation hardware, and manages Wi-Fi infrastructure.

Responsibilities

• Resolves Colleague Help Desk Tickets for the Region (Regional Shared Service)
• Manages IT Systems disaster recovery and Daily Backup Logs for the Region (Regional Shared Service)
• Deploys and Maintains all Employee Workstation Hardware
• Updates Wi-Fi Log - Maintains all Guest and Back of House Wi-Fi equipment in Public, Meeting Space and Guestrooms
• Reviews Anti-virus logs and resolves any issues on Cortex XDR enterprise console for hotels
• Ensures all Wi-Fi equipment is functional in Public, meeting and guestrooms
• Maintains all equipment/Software Inventory
• Completes all PCI initiatives
• Executes all Hotel driven IT initiatives projects under IT DIR/SM supervision
• Maintains IDF and MDF’s as per ACCOR Standards
• Assists in maintaining standard guidelines
• Ensures monitoring of recovery system – daily backups for region
• Contributes to Technology Services knowledgebase
• Looks for opportunities for new technology that may be beneficial to customer
• Participates in after-hours on call support(24/7) with the regional IT team
• Participates in all regional aspects of a IT projects as directed

Requirements

• University degree or equivalent experience
• A+ Certification
• Minimum 3 years of experience in system administration and networking
• Microsoft Certified System Engineer or equivalent
• Cisco certification or equivalent experience
• Understanding of hotel operations, an asset
• Good verbal & written communication skills
• Strong interpersonal skills
• Self-starter with a strong sense of commitment
• Ability to work as part of a team
• Previous supervisory and training experience an asset
• Must be legally eligible to work in Canada

Skills

• System administration
• Networking
• Help Desk Support
• Disaster Recovery
• Backup Management
• Hardware Deployment
• Wi-Fi Management
• Antivirus Management
• PCI Compliance
• IT Project Management
• Infrastructure Maintenance
• Knowledgebase Contribution
• Communication Skills
• Interpersonal Skills

Location

• Toronto

Work Type

• Permanent
• Full-Time

Experience Level

• Minimum 3 years of experience in system administration and networking
• Previous supervisory and training experience an asset

Education Level

• University degree or equivalent experience
• A+ Certification
• Microsoft Certified System Engineer or equivalent
• Cisco certification or equivalent experience

Salary/Compensations

• CAD 65000 - CAD 80000 - yearly

Benefits

• Free Meals
• Travel Discounts
• Free Dry-Cleaning for work gear
• Custom learning programs
• Opportunity to join Health & Wellness, Sustainability, and DEI Committees
• Career growth paths

About the Company

• For over 96 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto.
• Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth.
• Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication.
• Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told.

Equal Opportunity

• At Fairmont Royal York, we believe that the strength of our team lies in its diversity.
• We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual.
• As an Equal Opportunity Employer, we provide equal access to opportunities.
• We welcome applications from all qualified candidates.