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About the Role

Our stores are the life and soul of our business, acting as the main touch points with our consumer base. The Sales Associate plays a key role in achieving high standards by ensuring customer satisfaction, acting as the first point of contact for customer queries, and being a brand ambassador.

Responsibilities

• Ensuring high levels of customer satisfaction through excellent service
• First point of contact for authorizing discounts and resolving customer queries
• Being a brand ambassador, demonstrating in-depth product knowledge
• Building and maintaining professional relationships with customers
• Outfit building for customers and making further product recommendations
• Assessing customers’ needs and providing assistance and information on product features
• Driving store KPIs and suggesting ways to improve
• Ensuring shop and stock room maintenance, presentation and organization issues are addressed appropriately

Requirements

• Previous track record within hospitality or retail
• Effective communicator
• Collaborate to win
• Inspire trust
• Recognize and celebrate the contributions and achievements of others
• Adapt fast
• Act with purpose, showing a clear presence on the shop floor
• Take ownership and make informed decisions to find in-store solutions

Skills

• Customer service
• Product knowledge
• Relationship building
• Sales
• Communication

About the Company

• We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
• Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan.
• One of PVH’s greatest strengths is our people.
• Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.

Equal Opportunity

• PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
• In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.