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About the Role

The Team Lead links the leadership team and sales associates by assisting in operational functions and motivating the team to exceed goals. This role supports Store and Assistant Managers in their absence, models desired selling and customer service behaviors, and promotes an exceptional in-store experience.

Responsibilities

• Demonstrate a customer-obsessed selling culture and build brand loyalty through excellent product knowledge.
• Partner with store management to execute action plans that optimize results and ensure effective execution of all store operational activities.
• Contribute ideas and solutions to the leadership team that result in increased productivity and improved store operations.
• Assist store management in conducting new associate onboarding and training.
• Coach associates on customer service fundamentals and provide positive feedback.
• Assist in resolving customer service matters.
• Oversee and delegate tasks to the team to maximize store operations efficiency.
• Communicate individual and/or team performance feedback to store management.
• Ensure team receives scheduled breaks and/or meal periods.
• Create open communication on the sales floor.
• Ensure adherence to all company policies, procedures, and guidelines.
• Perform opening and closing procedures, and inventory duties as directed.

Requirements

• 1+ years of related experience in a retail apparel environment.
• Proven ability to successfully lead a sales team.
• Proven experience with POS management, daily banking procedures, and submitting timely reports.
• Strong organization and problem-solving skills.
• Passion for upholding an exceptional customer experience.
• Ability to collaborate with others while being self-motivated.
• Available for varied weekly shifts, including weekends, closing, and holidays.

Skills

• Luxury retail experience (a plus)
• Leadership among peers
• Customer service
• Product knowledge
• Sales
• Team motivation
• Operational functions
• POS management
• Daily banking procedures
• Reporting
• Organization
• Problem-solving
• Collaboration
• Self-motivation
• Communication

Location

• In-store

Work Type

• Full-time
• Varied weekly shifts

Experience Level

• 1+ years related experience in a retail apparel environment

Salary/Compensations

• Competitive market value

About the Company

• Established in 1973, Roots is a proudly Canadian lifestyle brand that celebrates authenticity, quality, and community.
• Inspired by the great outdoors, Roots creates timeless, sustainable apparel and leather goods designed for comfort and everyday adventure.
• Roots fosters a culture of inclusivity, creativity, and teamwork.
• Roots is a company where individuals can grow and benefit from great opportunities.
• Roots is committed to reflecting Canada's diverse landscape in its products, team, and workplace culture.
• Accommodations are available for applicants throughout the recruitment process.
• Roots uses technology-assisted tools, including artificial intelligence (AI), to support parts of the recruitment process.

Equal Opportunity

• We value your unique perspective and encourage you to apply, even if you don't meet every listed requirement.