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About the Role

The Store Manager is responsible for leading, managing, and continuously developing all aspects of their store's business. They will create and maintain a positive and productive work environment aligned with the company's mission, consistently achieving sales and profitability goals, operational objectives, and merchandising standards. This role involves developing a highly successful Sales, Operations, and Visual team.

Responsibilities

Develop and execute retail strategies including customer experience, client relations management, employee performance, and community connectivity.
Increase brand awareness, drive store traffic, and broaden the clientele base.
Identify and communicate individual and team training needs.
Impact fitting room conversion by ensuring clients are attended to, product is accessible, and sales execution is seamless.
Facilitate new hire onboarding and ongoing training for existing staff.
Ensure the Sales & Operations team embodies ALO's mission and guiding principles.
Drive and motivate the store team to achieve individual sales goals and store KPIs.
Establish individual development plans to support professional growth and talent needs.
Evaluate the management team and provide constant feedback for growth and improvement.
Monitor and address performance issues promptly.
Conduct talent analysis and establish career progression plans for key players to reduce turnover.
Fill open positions, prioritizing internal candidates.
Interview, hire, train, direct, manage, coach, develop, coordinate, evaluate, and discipline direct and indirect reports.
Utilize the check-in process for talent development, promotion, and advancement.
Ensure staff adherence to wardrobe standards and brand representation.
Ensure adherence to all store standards, including cleanliness and maintenance.
Maintain Visual Merchandising standards and directives.
Supervise inventory management to meet shrink targets.
Complete all required daily and weekly reporting.
Manage headcount and payroll objectives.
Implement tactics for effective P&L strategy.
Plan for future business needs to improve business results.
Ensure all transfers, consolidations, pricing, and shipping/receiving comply with company policies.
Make recommendations to improve operational systems and processes.
Identify opportunities in product, sales, and team development and present solutions to corporate.
Resolve customer issues and complaints in a timely manner.
Collaborate with cross-functional business partners to support organizational goals.
Communicate effectively with all levels of the organization, including the executive team.
Partner with field and corporate leaders to establish effective strategies aligned with company initiatives.
Navigate the organization balancing business needs and brand culture.
Conduct regular store meetings to motivate the team and communicate brand activities.
Reinforce company standards and policies and hold staff accountable.

Requirements

Prior experience within retail or related industry.
Working knowledge of MS Office (Word, Excel and Outlook).
Experience managing and leading a team.
Dynamic interpersonal and communication skills, both verbal and written.
Extraordinary guest experience, organizational and time management skills.
Agile with the ability to handle multiple tasks in a changing environment.
Aligns with and embodies ALO's Guiding Principles.
Highly motivated by driving business in a fast-paced, innovative environment.
Business owner mindset with an entrepreneurial spirit.
Independent work ethic, time management skills, and personal accountability.
Candidates must have the right to live and work in the UK.

Skills

Customer experience
Client relations management
Employee performance management
Community connectivity
Sales strategy
Profitability management
Operational management
Merchandising
Team leadership
Talent development
Visual merchandising
Inventory management
Financial management (P&L)
Communication skills
Organizational skills
Time management skills
Adaptability
Problem-solving

Location

Work Type

Onsite

Experience Level

Management experience
Retail experience

About the Company

Mindful movement is at the core of ALO's mission, believing that mindful movement in the studio leads to better living and positively impacts individuals and their communities.
ALO's philosophy of studio-to-street means taking the consciousness from practice on the mat and applying it to life.

Equal Opportunity

As an Equal Opportunity Employer, ALO does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law.
ALO is committed to an active Inclusion, Diversity and Equal Opportunities Policy.
Flexible working is available.
Reasonable adjustments can be made to the recruitment process upon request.