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About the Role

The Principal Architect leads Professional Services delivery engagements and cross-functional technical teams on customer programs or projects, serving as the primary technical contact and escalation point.

Responsibilities

• Lead Professional Services delivery engagements and cross-functional technical teams.
• Serve as the primary technical voice facing the client externally and the escalation point internally.
• Partner with the PMO counterpart to resolve risks and issues.
• Resolve technical risks and issues using background and available resources.
• Hold staff, contractors, and partners accountable for adhering to WWT best practices and templates.
• Review deployment documents, technical assessments, and other technical outputs for consistency.
• Manage projects as a stand-alone business, focusing on profitability and professionalism.
• Ensure the team meets the customer's technical needs from project start to finish.
• Lead architecture development activities and methodologies for discovery, analysis, and recommendations.
• Present in-depth technical solutions.
• Motivate and energize project teams.
• Exceed customer and project goals.
• Work successfully with clients at all levels, from C-level executives to end users.
• Provide thoughtful leadership and innovative thinking.
• Maintain a positive peer and customer service attitude.
• Drive additional profitable growth within accounts.
• Develop relationships within the customer's organization to source new business.
• Oversee project work delivery, quality, standards, and resource allocation.
• Participate in the sales process through Project Scoping Workshops, presentations, and solution development.
• Bridge the gap between Sales and Professional Services for new opportunities.
• Foster long-term client relationships.
• Manage partner and vendor resources.
• Provide general understanding of financial forecasting, reporting, and budgeting.
• Manage personnel.
• Apply expert knowledge of project architectural principles and practices.
• Proactively detect technical deficiencies and develop solutions.
• Take full responsibility for the execution and delivery of critical tasks or projects.
• Create an environment where others feel safe to be open and candid.
• Convey the WWT vision in relatable terms.
• Stay focused on team and WWT strategic priorities, allocating time and resources accordingly.
• Break down barriers between teams.
• Coach and mentor team members.
• Expand technical knowledge.
• Demonstrate professional maturity and presence.
• Mentor and develop junior team members.
• Manage project launch and closure aspects.
• Act as a technical expert.
• Manage technical swim lanes of large or multi-disciplinary/multi-phased projects, including planning, staffing, budgeting, and delivery.
• Maintain current knowledge of industry trends and tools for best-practice insights and recommendations.
• Ensure all components and usage are consistent and compliant with standards, policies, and guidelines.
• Solve problems and resolve project dysfunction using creativity or core values.
• Leverage core values to hold individuals or teams accountable.

Requirements

• Minimum five years (5) of industry experience in IT infrastructure architecture development and technology consulting, advisory, or professional services.
• 3-5 years experience as a Senior or Lead Architect or equivalent experience.
• Thorough understanding of at least one central WWT technology core focus area (Infrastructure Modernization, Security Transformation, or Multi-cloud architecture), key technology partners, and industry trends.
• One or more major industry IT certifications, ideally with one or more of WWT’s core OEM partners.
• Demonstrated leadership, team building, and management skills.
• Advanced client-facing skills, including analyzing and providing solutions to complex architecture or services problems, influencing and negotiating with clients.
• Demonstrated technical consulting experience in one or more vertical sectors: government, public sector, higher education, finance, health care, technology, or other commercial.

Skills

• Technical communication
• Supervising and leading technical teams
• Enterprise IT leadership
• Technical/professional services expertise
• Project deliverable development (white papers, plans, strategies, designs, assessments, business case analyses)
• Solution / Technical leadership
• Risk and Issue resolution
• WWT best practices and templates
• Deployment document review
• Technical assessment review
• Project management
• Profitability and professionalism focus
• Customer needs assessment
• Architecture development
• Business/technical writing
• Presentation skills
• In-depth technical solution presentation
• Self-motivation
• Team motivation
• Customer relationship management
• Thoughtful leadership
• Innovative thinking
• Customer service attitude
• Sales process participation
• Client relationship management
• Partner and vendor resource management
• Financial forecasting
• Financial reporting
• Budgeting
• Personnel management
• Project architectural principles
• Problem-solving
• Collaboration
• Mentoring
• Technical knowledge expansion
• Professional maturity
• Project launch and closure
• Technical expertise
• Problem-solving skills
• Communication skills
• Project planning
• Project staffing
• Project budgeting
• Project delivery
• Industry trend analysis
• Best-practice insight
• Compliance with standards, policies, and guidelines
• Creativity
• Accountability
• Core values advocacy

Work Type

• Full-time

Experience Level

• Principal Architect
• Senior or Lead Architect

Benefits

• Combined Health Insurance
• Employee Assistance Program
• Wellness program
• Competitive pay
• Profit Sharing
• Life and Disability Insurance
• Tuition Reimbursement
• PTO & Holidays
• Parental Leave
• Sick Leave
• Bereavement

About the Company

• WWT strives to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication.
• The goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!