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About the Role

De Beers Jewellers is seeking a Brand Ambassador for their Old Bond St store. The ideal candidate is passionate about diamonds, exceptional customer service, and exceeding sales targets, upholding the brand's tradition of excellence.

Responsibilities

• Introduce the Brand and explain its history to new clients.
• Demonstrate product and diamond knowledge, along with exceptional selling skills.
• Maintain thorough, accurate, and accessible client information.
• Nurture client relationships through engagement, event invitations, and product updates.
• Develop strong negotiation skills to close sales.
• Act as a Brand Ambassador, providing prompt, attentive, courteous, and effective customer service.
• Culminate client relationships online and offline for maximum engagement.
• Ensure the store atmosphere and merchandising represent the Brand's spirit.
• Maintain store cleanliness, visual merchandising, and team spirit.
• Be mindful of security within the store.
• Contribute and collaborate to achieve store sales targets.
• Show flexibility in adapting to business needs and priorities.
• Share knowledge and experiences with team members to benefit sales efforts and brand development.

Requirements

• Results and Detail Oriented with a keen eye for detail and a proven track record of achieving results.
• Previous professional experience in the luxury industry is a must.
• Energetic Team Player who thrives in a dynamic team environment.
• Customer-centric approach.
• Proficiency in an additional language would be a significant advantage.
• A track record of successful sales and relationship-building.
• Background screening, including criminal check and qualification validation, will be required.

Skills

• Exceptional selling skills
• Negotiation skills
• Customer service
• Teamwork
• Collaboration
• Flexibility
• Sales acumen

Location

• Old Bond St store

Work Type

• Full-time

Experience Level

• Luxury Industry Experience
• Jewellery Industry Knowledge (highly desirable)

Education Level

• G.I.A. Qualification (highly preferred)

Benefits

• 25 days’ annual leave plus bank holidays, with the option to buy or sell leave
• Pension scheme with minimum 4% employee contribution plus 11% company contribution
• Company-funded core Private Medical Insurance (Bupa), with upgrade options
• 24/7 confidential Employee Assistance Programme
• Access to a Mental Health First Aider network
• Wider wellbeing resources
• Access to flexible benefits platform including holiday trading, travel insurance, dental cover, critical illness protection, retail vouchers
• Opportunities to participate in Anglo American share plans (Free Shares, SIP and SAYE)
• Employee discounts
• Staff discount options
• Onsite benefits where available (e.g. gym and restaurant facilities)

About the Company

• As part of De Beers Group, De Beers Jewellers is The Home of Diamonds since 1888, bringing pioneering diamond perfection through over 30 stores and a worldwide digital presence.
• De Beers Jewellers hand selects the rarest natural diamonds, creating distinctive designs.
• The key to success within the brand is an attitude of excellence, passion, and delivering for clients.
• De Beers Group's purpose is to Make Life Brilliant.
• Since 1888, De Beers Group experts have searched the world for nature’s most precious gem.
• De Beers Group aims to make its diamonds and business brilliant for its people, customers, and the world.
• Venetia Mine is part of De Beers Group Managed Operations Business, integrating mines, operations, and support functions to shape a safe, sustainable future.
• Safety first is a way of life, with an unconditional commitment to the safety, health, and well-being of colleagues and communities.
• De Beers Group invests in innovation to protect people.
• High performing teams take accountability, work collaboratively, and show care and respect.
• Sustainability is at the heart of decision-making and business operations.
• Building Forever is De Beers Group's ambitious and holistic sustainability framework, central to delivering long-term value.

Equal Opportunity

• We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are.
• We provide equality of opportunity to enable everyone to fulfil their potential.
• Referrals incentive applicable: This opportunity is open to a paid referral incentive according to the Referral Policy. Referral incentives are applicable to De Beers Group internal employees only.