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About the Role
We are looking for exceptional dispatchers to help us achieve profitable revenue. As a dispatcher, you will work as part of a dynamic and passionate team to ensure desired sales metrics. You will match the right technician to every job, helping achieve the company's financial goals.
Responsibilities
- Evaluate customer calls and assign the best technician to each service appointment.
- Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
- Relay accurate information to technicians, ensuring proficient, quality customer experiences.
- Manage the whereabouts and needs of every technician in the field.
- Record the results of each service call and create report summaries for senior management.
- Be professional and establish customer rapport, encouraging repeat business.
- Respond to customer requests, resolving issues and promoting the brand.
- Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
- Update customers throughout the day on the technicians progress.
Requirements
- Proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Passionate about Tragar Home Services and loves the brand.
- Ability to build trust, diffuse conflict and hold others accountable.
- Engaging personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
- Ability to speak English and Spanish is a plus.
Location
- Massapequa, NY
Work Type
- Full Time
- Overtime available on weekends and holidays
Education Level
- High School
Salary/Compensations
- $22.00 - $27.00 Hourly
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Matched 401k
- Paid sick days
- Paid vacation days
- Paid personal days