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About the Role

Snowflake is seeking AI-native thinkers to power the era of the agentic enterprise. The RVP, Priority Support Engineering - EMEA will own paid support offerings end-to-end for their region, leading a team of Designated Support Engineers (DSEs) and driving proactive, advisory-led customer engagements. This role is crucial for transforming premium support into a measurable lever for workload health, consumption growth, and long-term customer value, leveraging AI to anticipate risk and scale insights.

Responsibilities

Build deep technical and executive relationships with strategic customers.
Ensure paid support programs meet customer needs for current and future workloads.
Maintain Customer Satisfaction, retention, and successful post-sales delivery of paid support engagements.
Lead the DSE team's contribution to the proactive, advisory-led support model.
Collaborate with reactive support leadership to ensure strong delivery health for paid support accounts.
Partner with Snowflake field teams on post-go-live consumption health and identify growth opportunities.
Own executive sponsorship and customer narrative for at-risk paid support accounts.
Own the regional sales cycle for paid support programs.
Partner with Sales VPs and Solutions Engineering Directors to position paid support programs.
Lead the Go-to-Market motion for paid support in the assigned region.
Articulate the value of paid support to customers and Sales counterparts.
Define and operationalize the handoff from pre-sales to post-sales production support.
Communicate pipeline activity to Global Support leadership and regional Sales leaders.
Accountable for regional revenue targets for paid support programs.
Build, hire, and lead the regional Priority Support team.
Recruit and develop talent, coaching front-line managers.
Communicate forward demand to Resource Management and Delivery.
Establish operating cadence, including forecasts and business reviews.
Contribute to the development of paid support program policies, procedures, and pricing.
Monitor team performance and provide coaching.
Lead the DSE team as an AI-native function, setting the standard for AI-augmented engagement delivery.
Demonstrate detailed Snowflake product knowledge.
Understand the technical complexities of the modern data and AI cloud.
Provide strong consultative skills and understanding of paid support engagement models.

Requirements

Sales-minded leader with 10+ years in enterprise customer-facing roles, with a track record of either leading a paid support/premium services organization OR selling/positioning technical solutions in a senior field role.
Proven track record owning or carrying a revenue target tied to attach, expansion, or renewal.
5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment.
Knowledge of the data warehousing, data management, analytics, AI, and/or cloud computing space.
Experience selling and positioning technical solutions to enterprise customers and managing commercial targets.
Comfort operating inside transformation, moving a team from one operating model to another.
Executive-level communication and customer-facing presence.
Comfortable with Salesforce or other leading CRM tools.
Demonstrated experience leading teams or running customer engagements using AI-native or AI-augmented approaches.

Skills

AI-native thinking
AI-augmented engagement delivery
Predictive workload analysis
AI-driven customer insights
Consultative skills
Executive presence
Commercial fluency
Program management
Project management
Process management

Location

EMEA

Work Type

Full-time

Experience Level

10+ years in enterprise customer-facing roles
5+ years of leadership experience

About the Company

Snowflake is powering the era of the agentic enterprise.
We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset.
Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth.
We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

Equal Opportunity

Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data.
Snowflake employees must abide by the company’s data security plan as an essential part of their duties.
It is every employee's duty to keep customer information secure and confidential.