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About the Role

Sephora is seeking individuals to join their team and contribute to their mission of championing a world of inspiration and inclusion where everyone can celebrate their beauty. This role involves actively managing key areas to ensure customer satisfaction, operational efficiency, and business growth within the beauty retail sector.

Responsibilities

• Manage customer satisfaction and feedback.
• Oversee staff productivity and engagement.
• Ensure stock availability and replenishment efficiency.
• Maintain compliance with operational routines.
• Monitor turnover against targets.
• Drive the development of the category.
• Control retail key figures including MS, IPT, AVB, CR, and number of services.
• Conduct inventory on schedule.
• Manage sickness quote and employee turnover.
• Provide short services in all departments.
• Support beauty classes.
• Ensure product presentation aligns with visual merchandising specifications.
• Maintain assortment and merchandise.
• Ensure the sales floor is fully stocked and prepare products for sale.
• Clean furniture and products on the sales floor.
• Manage warehousing and stocking of goods.
• Support merchandising updates and conversions.
• Carry out inventories.
• Operate the cash register.
• Perform additional tasks related to daily business.

Requirements

• Comparable experience or interest in the beauty, cosmetics, retail, fashion, or gastronomy sector.
• First experience in retail and in advising and dealing with customers.
• Excellent communication skills with customers.
• Good knowledge of the beauty industry & trends.
• Fluent in English or native language of the country.
• Acts people oriented.
• Shows creativity and drives innovation.
• Strives for excellence.
• Possesses entrepreneurial spirit & mindset.

Skills

• Communicative
• Reliable
• Organized
• Team spirit
• Open manner
• Motivating manner
• Friendly manner
• Excellent communication skills

Benefits

• Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit.
• Culture of empowerment, learning & growth, that offers you the tools, space and opportunity to learn, innovate and lead.
• Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference.

About the Company

• Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry.
• Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty.
• With 56,000 employees in 35 countries, Sephora connects customers and beauty brands within the world’s most passionate beauty community.
• With a curation of nearly 500 brands, and its own label, Sephora Collection, Sephora offers the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more.

Equal Opportunity

• At Sephora, we celebrate diversity and are committed to creating and fostering an inclusive environment for everyone.