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About the Role

The Coordinator, Adoptions at the ASPCA’s new Recovery & Rehabilitation Center (R&R Center) in Pawling, NY, is responsible for the effective and efficient placement of animals through direct adoptions. This role introduces potential adopters to appropriate dogs, ensuring safe and positive interactions, and works with internal partners to arrange transport of adoptable dogs to adoption events and placement partners. The successful candidate will collaborate with colleagues and adopters to find suitable homes for dogs.

Responsibilities

Provide a safe and compassionate environment for animals, staff, and clients using low-stress handling techniques.
Read and follow all kennel signage regarding animal treatment and care.
Proactively monitor adoptions pipeline, ensuring adequate resources to expedite placement.
Maintain open communication with the Adoption Center in NYC, arranging transfer/exchange of animals based on placement potential.
Maintain up-to-date knowledge of each dog in care and ready for placement.
Provide compelling biographical information for public-facing dog adoption profiles.
Work directly with adopters to ensure high-quality placements and a positive experience.
Collaborate with veterinary, behavioral, and sheltering colleagues to develop transition plans for each dog.
Conduct post-adoption follow-up calls and/or emails.
Serve as a point of contact for adopters needing advice or assistance post-placement.
Provide back-up support for transport, planning and executing animal transfers.
Safely and humanely transport dogs to and from ASPCA facilities, veterinary partners, adoption events, and potential adopter meetings.
Assist in maintaining the R&R Center’s fleet and transport supplies.
Provide back-up support for the Care & Enrichment Team, assisting in daily animal care tasks.
Support the collection and management of animal health and behavior data.
Assist in behavior treatments and evaluations as a “novel person”.
Maintain handling skills and develop collaborative relationships by participating in playgroup, behavior treatment, loading dogs for transport, veterinary exams, and humane euthanasia.
Attend and contribute to relevant R&R Center and ASPCA meetings.
Assume financial accountability for work-related expenses.
Maintain all receipts and prepare monthly expense reports.
Understand and follow all ASPCA expense and travel policies.
Accurately track and report time worked, time off, and work-related expenses.
Steward R&R Center assets.

Requirements

Must provide a valid driver’s license upon hire and pass a motor vehicle history check.
Must pass a Department of Transportation Medical Exam.
Fluent in MS Word, Excel, PowerPoint.
Familiarity with shelter software systems or Salesforce is a plus.
Excellent written and oral communication skills.
Able to regularly witness animals suffering medically and/or behaviorally.
Comfortable with humane euthanasia in theory and in practice.
Displays concern for the safety and well-being of self, animals, and others, especially under stress.
Fosters collaboration by creating strong connections with colleagues.
Builds strong work relationships based on trust, respect, and listening.
Shares knowledge, skills, and expertise with others.
Demonstrates interest in the thoughts, ideas, and expertise of others.
Proactively problem-solves and takes appropriate initiative.
Flexible and adaptable to changes.
Resilient and bounces back from difficult situations.
Positive and engaging demeanor.
Cultivates an environment where diverse perspectives are solicited, valued, and respected.
Exemplifies transparency, integrity, honesty, and strong ethical principles.
Unafraid of hard conversations and approaches them openly, quickly, and kindly.
Views conflict as generative, using disagreement to drive innovation.
Work takes place in a variety of environments and weather conditions.
Ability to drive up to 8 hours per day, 5 days per week.
Ability to sit for extended periods while driving or working at a desk.
Ability to lift and carry animals (50 pounds unassisted, 100 pounds with assistance) and equipment.
Comfort and ability to handle and restrain animals safely and humanely.
Ability to work in a physically demanding environment requiring standing, walking, bending, squatting, and/or kneeling for extended periods.
Work involves exposure to chemical and biological hazards.
Ability to wear appropriate Personal Protective Equipment.
Ability to exemplify ASPCA’s core values and behavioral competencies.
Fear Free® Shelter Program certification required or completed within 60 days of hire.

Skills

Low-stress handling techniques
Animal care
Adoptions pipeline monitoring
Communication
Collaboration
Transport planning and execution
Animal handling
Animal restraint
MS Word
MS Excel
MS PowerPoint
Shelter software systems (familiarity a plus)
Salesforce (familiarity a plus)
Written communication
Oral communication
Problem-solving
Adaptability
Resilience
Interpersonal skills

Location

Pawling, NY

Work Type

On-site
Full-time

Experience Level

Minimum of five years driving experience required
Professional or volunteer experience with animal adoptions in a shelter setting is required
Professional, academic or volunteer animal care experience with dogs is required
Experience in professional animal transportation or veterinary/animal shelter services preferred
Previous experience working in an animal shelter preferred
Animal shelter experience with dogs strongly preferred

Education Level

High School Diploma, GED, or Equivalent Experience

Salary/Compensations

$27.41 - $28.85 hourly

Benefits

Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
Flexible time off including vacation, personal time, sick time, bereavement time, paid parental leave, and 10 company paid holidays.
401(k) plan with dollar-for-dollar match up to 4% and an additional 4% employer contribution.
Robust professional development opportunities including classes, on-the-job training, coaching, mentorship, and internal mobility.

About the Company

The ASPCA was founded in 1866 to prevent cruelty to animals and ensure they are protected under the law.
As a 501(c)(3) not-for-profit corporation, the ASPCA works to prevent cruelty to dogs, cats, equines, and farm animals throughout the United States.
The ASPCA operates a full-service animal hospital, clinics, a rehabilitation center, kitten nursery, adoption center, and community veterinary centers in New York City.
The ASPCA also extends programs and services nationwide, including disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and advancement of the sheltering and veterinary community.
The ASPCA is committed to fostering a collaborative and compassionate culture.
The ASPCA is committed to diversity, equity, and inclusion.

Equal Opportunity

We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA’s vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.