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About the Role
As a Software Engineer II at Zendesk AI Agents, you will build and maintain backend services to deliver high-quality AI products at scale. You will collaborate with cross-functional teams to improve reliability and performance while shaping the future of AI interactions.
Responsibilities
- Own features from design, implementation, review, testing, rollout, and monitoring.
- Produce and present design documentation for medium-scale changes.
- Contribute to platform, architecture, and data model decisions.
- Craft and maintain high-traffic services and APIs.
- Work on reliability and scalability improvements.
- Maintain technical documentation including READMEs, API docs, and runbooks.
- Present technical proposals and demos to cross-functional stakeholders.
- Improve engineering culture by leading tech talks and promoting best practices.
- Implement improvements to CI/CD, monitoring, and deployment practices.
Requirements
- 2+ years of experience building backend services with NodeJS (ES7), MongoDB, and Typescript.
- Experience designing and developing secure, scalable, and reliable distributed systems.
- Ability to create fast database queries for large datasets.
- Hands-on experience with message systems like RabbitMQ, Kafka, or SQS.
- Hands-on experience with data stores like MongoDB, Redis, or MySQL.
- Strong autonomy and leadership skills.
- Collaborative attitude with experience working in agile teams.
- High proficiency in English with strong communication skills.
Skills
- NodeJS (ES7)
- TypeScript
- MongoDB
- Distributed Systems
- RabbitMQ
- Kafka
- SQS
- Redis
- MySQL
- Kubernetes
- AWS
- Elasticsearch
- Google Pub/Sub
- Sentry
- Terraform
- Argocd
- Datadog
- GitHub
Work Type
- Hybrid
Experience Level
- 2+ years
About the Company
- Zendesk provides customer experience software to simplify business complexity and build meaningful customer relationships.
- The company powers billions of conversations for brands globally.
Equal Opportunity
- Zendesk is an equal opportunity employer committed to global diversity, equity, and inclusion.
- Employment decisions are made without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other protected characteristic.
- Zendesk provides reasonable accommodations for applicants with disabilities.