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About the Role

Lead a team to create a vibrant and welcoming downtown experience by overseeing an Ambassador program, managing daily district operations, and driving program improvements.

Responsibilities

• Hire and train a positive, skilled, and dependable team.
• Adjust resource deployment to meet changing needs.
• Identify and solve problems to enhance program quality.
• Procure and manage inventory of supplies and equipment.
• Report outcomes through various channels, including spreadsheets, Kronos Timekeeping, and budgets.
• Provide hands-on field management, coaching, mentoring, and continuous training.

Requirements

• Minimum of 5 years of experience in security operations, facilities operations management, event management, or public spaces administration.
• Advanced client relationship management skills.
• Strong managerial skills.
• Great work ethic.
• Experience supervising a team of employees.
• Passion for creating a great experience.
• Solid work history.
• Supervised a team of people.
• Outgoing, positive, and personable.
• Thrives in dynamic environments and enjoys varied tasks.
• Enjoys working outside in varying weather conditions.
• Loves interacting with people and making their day.
• Problem solver and innovator.
• Strong communication and narration abilities.
• Understands Quality Assurance and exceeds client and team expectations.
• Has a 'do what is right' mindset with strong integrity.
• Decisive and able to make quick, effective decisions.
• Minimum of 5 years Management Experience.
• Expert Customer Service Skills.
• Expert Judgement.
• Excellent Communication Skills.
• Expert level technology and computer skills.
• Strong background with proficiency in MS Word, MS Excel and MS Outlook.

Skills

• Client relationship management
• Managerial skills
• Supervising teams
• Problem-solving
• Innovation
• Communication
• Narration
• Quality Assurance
• Decision-making
• Customer Service
• MS Word
• MS Excel
• MS Outlook

Location

• Community

Work Type

• Full-time

Experience Level

• 5-7 years of experience
• Minimum of 5 years Management Experience

Education Level

• High School Diploma Required
• College or Extended Education preferred

Benefits

• Opportunities for professional development and career advancement.

About the Company

• Block by Block is an equal-opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Equal Opportunity

• Block by Block is an equal-opportunity employer.
• We celebrate diversity and are committed to creating an inclusive environment for all employees.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.