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About the Role

The Trust and Safety team proactively manages platform risks and ensures incidents are handled quickly, effectively, and empathetically. This role supports the Global Manager of Personal and Road Safety to scale strategy and initiatives globally, focusing on developing and executing safety initiatives to enhance user safety and build trust through transparent practices. The position involves both strategy and execution, owning operational programs, identifying risks, and driving continuous improvement in safety controls.

Responsibilities

Driving local Personal and Road Safety improvements across markets, ensuring initiatives are tailored to regional needs while aligned with global strategy
Analyzing market-level safety trends and incident data, identifying key risk areas, and translating insights into actionable improvements
Designing and implementing targeted safety initiatives to reduce incidents and improve outcomes for couriers and other platform users
Building and maintaining strong relationships with external stakeholders, including NGOs, public sector bodies, and local authorities
Collaborating cross-functionally with Product, Support, Legal, Policy, and Operations teams to implement safety improvements at scale
Optimizing and evolving incident management tools and processes to ensure effectiveness and scalability
Conducting deep dives into safety incidents and root causes, and driving continuous improvement in prevention and response mechanisms
Supporting rollout of best practices and safety standards across regions
Enabling local teams through training, guidance, and playbooks on personal and road safety topics

Requirements

4–6 years of experience in Operations, Strategy & Planning, Trust & Safety, Risk, or similar fields, ideally within the Platform/Gig economy
Experience or strong interest in Personal Safety, Road Safety, or Operational Risk management
Knowledge/experience working with Jira and Looker tools
Strong analytical and problem-solving skills with the ability to translate data into actionable insights
Proven program/project management experience
Excellent communication and internal and external stakeholder management skills
Ability to thrive in a fast-paced, ambiguous environment
Experience building or scaling processes, policies, or operational programs
Fluency in English and German is a must. Additional language (French, Greek etc.) are a plus

Skills

Personal Safety
Road Safety
Operational Risk management
Jira
Looker
Analytical skills
Problem-solving skills
Program management
Project management
Communication skills
Stakeholder management

Experience Level

4-6 years

About the Company

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Equal Opportunity

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.