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About the Role

The Front of House Manager leads from the front, ensuring smooth daily operations, maintaining exceptional service standards, and developing a motivated Front of House team. The role is responsible for driving member engagement, supporting commercial performance, and fostering a positive studio culture through visible, hands-on leadership.

Responsibilities

• Lead the Front of House operation, ensuring an outstanding member experience at every touchpoint.
• Oversee daily studio operations, ensuring classes run seamlessly and operational standards are consistently achieved.
• Coach, support, and develop the Front of House team through regular feedback and on-shift leadership.
• Build strong relationships with members to encourage retention, engagement, and community connection.
• Monitor and deliver key operational and commercial performance indicators, including customer experience, retail sales, stock control, and service standards.
• Support recruitment, onboarding, and training of new team members.
• Collaborate with the wider management team to drive studio performance, implement initiatives, and maintain high operational standards.
• Take ownership of issues, identify opportunities for continuous improvement, and provide management cover when required.

Requirements

• A hands-on leader who enjoys working in a fast-paced, customer-focused environment and leads by example on the studio floor.
• Passionate about creating exceptional experiences and building genuine relationships with members and colleagues.
• Brings enthusiasm, positivity, and resilience to every shift, motivating others through their energy and attitude.
• Leads with empathy, professionalism, and integrity, creating an inclusive and supportive environment for everyone.
• Enjoys coaching and developing others, helping individuals and teams grow and perform at their best.
• Takes ownership, embraces challenges, and is proactive in identifying opportunities to improve performance and the member experience.
• Commercially aware, with a strong focus on delivering results while maintaining exceptional service standards.
• Organised, adaptable, and able to prioritise effectively in a dynamic operational environment.
• A collaborative team player who contributes to a strong sense of community and shared success.
• Committed to maintaining high standards and continuously looking for ways to elevate the studio experience.

Location

• Oxford Circus

Work Type

• Full-time
• Weekend work

Salary/Compensations

• £30,000

Benefits

• A competitive benefits package including a complimentary fitness membership, discounts on products and services, referral incentives, pension contributions and enhanced family support benefits.

About the Company

• A premium boutique fitness business committed to delivering exceptional member experiences through outstanding service, high-energy environments, and a strong sense of community.
• The business values proactive leadership, continuous development, and creating inclusive spaces where both people and performance thrive.