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About the Role

Jil Sander is seeking a Part-Time Client Advisor for their concession at Harvey Nichols. This role focuses on providing an excellent in-store customer experience, building client relationships, and driving sales within the luxury fashion environment.

Responsibilities

• Welcome customers and provide an excellent in-store experience, understanding their needs and expectations.
• Provide comprehensive information about products and current trends.
• Develop and maintain one-on-one customer relationships using digital tools.
• Maintain accurate records of customer account activities for ongoing reference.
• Demonstrate strong brand and product knowledge, staying updated on the luxury environment and competitors.
• Achieve personal and store sales goals by managing customer accounts throughout the sales cycle.
• Respond to product inquiries and convert them into sales.

Requirements

• 3-4 years of experience in luxury fashion.
• Chinese or other language is a plus.
• Back of House (BOH) knowledge.
• Proactivity, enthusiasm, fashion knowledge, and problem-solving skills.

Skills

• Strong English communication skills (verbal, in-person, email, SMS).
• Ability to handle clients with personal care and empathy.
• Strong attention to detail.
• Results-driven.
• Customer-focused.
• Time management.
• Problem-solving.
• Omni-channel retail orientation.
• Flexible availability (weekends, holidays).

Location

• Harvey Nichols

Work Type

• Part-Time

Experience Level

• 3-4 years

About the Company

• Jil Sander is an international luxury brand led by design, quality, and functionality.
• The brand offers an enduring wardrobe for women and men, fusing elements from different genres.
• It balances technology and the hand-made, natural and high-performance materials, feminine and masculine, daywear and glamour.
• The brand was established in 1968 by Mrs. Jil Sander.
• It is directed by Simone Bellotti.
• It was acquired by the OTB Fashion Group in 2021.