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About the Role

You will play a key role in the success of your store by collaborating with instore colleagues and our UK Sales Team to provide a memorable customer experience to professionals & DIY enthusiasts. You will use your people skills to help maximise the sales and market share of AkzoNobel products and accessories in your store.

Responsibilities

• Play an active part in engagement planning & monthly store meeting sessions.
• Ensure customers receive a warm welcome, an informed conversation & personalised proposal.
• Use our client service tools to ensure a consistent customer experience.
• Support your store’s monthly customer contact plan.
• Follow the merchandising plan to restock the shop floor.
• Load the van & plan delivery routes.
• Develop your skills & encourage colleagues to do so using our training tools.

Requirements

• Proven experience in a customer service/retail role.
• Enjoys a collaborative working environment where supporting colleagues is key.
• Calm under pressure.

Skills

• Excellent communication, customer service & interpersonal skills.
• Well organised & with an eye for detail.
• Enjoys ongoing coaching & support to advance career & build skills.

Location

• Staples Corner NW2 7JP

Work Type

• Part time
• 20 hours per week

Salary/Compensations

• £13.89 per hour

Benefits

• Great personal development opportunities
• Roles with breadth, depth of scope and impact
• Competitive Salary (depending on experience)
• 25 days holiday excluding bank holidays
• Income protection
• Staff discount at Dulux Decorator Centre stores
• Employee Assistance Programme
• Employee Life Assurance
• Company pension
• Product discounts
• Flexible benefits scheme offering benefits including Gymflex, retail card, dental cover and more!
• We are advocates of a healthy work life balance and mental wellbeing.
• Happy to look at flexible working options for all our roles.

About the Company

• Since 1792, we’ve been supplying the innovative paints and coatings that help to color people’s lives and protect what matters most.
• Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe.
• We’re active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life.
• Because we believe every surface is an opportunity.
• It’s what you’d expect from a pioneering and long-established paints company that’s dedicated to providing sustainable solutions and preserving the best of what we have today – while creating an even better tomorrow.
• Let’s paint the future together.
• Part of the AkzoNobel family, Dulux Decorating Centres has over 240 nationwide stores and is the UK’s largest paint and decorating merchant.
• At Dulux Decorating Centres, we pride ourselves on doing things differently, fostering your success with a remarkable benefits package and the training needed for career progression.
• Recognised as a Top 100 Employer with ‘Investors in People-Gold’ accreditation, we bring a huge range of services and products to decorating professionals and DIY enthusiasts across the country.

Equal Opportunity

• In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.