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About the Role

Autodesk is hiring a Customer Success Manager based in Japan to support the long-term success of customers under the Enterprise Business Agreement (EBA). This role involves helping customers achieve business objectives and driving solution adoption through various services, acting as the primary point of contact for account management and relationship building.

Responsibilities

• Support customers in prioritizing projects and initiatives that deliver maximum ROI in the shortest timeframe, while accelerating adoption of new solutions.
• Establish measurable success criteria and align them with organizational goals.
• Develop and maintain strategic roadmaps with key customers to drive broad adoption of Autodesk solutions.
• Collaborate with internal experts to address customer business and technical challenges using Autodesk products, services, and third-party technologies.
• Strengthen relationships as a trusted advisor through active listening and sharing insights.
• Create and manage account-related documents such as reports, proposals, business reviews, and recommendations.
• Build and maintain strong relationships with key stakeholders, from end users to executives (including CXOs).

Requirements

• 3+ years of leadership experience in a customer-facing organization.
• Strong empathy, collaboration skills, and growth mindset.
• A perspective that defines customer success as your own success.
• Self-motivation and ability to work proactively toward goals.
• Flexibility to learn and adapt, with openness to feedback and support.
• Strong influencing skills through persuasion, negotiation, and consensus building.
• Deep understanding of value drivers in a recurring revenue business model.
• Solid financial acumen with strong analytical and process-oriented thinking.
• Creative leadership that inspires and resonates with others.
• Excellent communication and presentation skills.
• Business-level proficiency in both Japanese and English.

Skills

• Customer management
• Value creation in a SaaS model
• Communication
• Presentation

Location

• Japan

Work Type

• Full-time

Experience Level

• 3+ years of leadership experience

Benefits

• Annual cash bonuses
• Commissions for sales roles
• Stock grants
• Comprehensive benefits package

About the Company

• Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
• We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
• Our culture is grounded in Customer First.
• Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
• When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all.