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About the Role

Electra Link is seeking an experienced Low Voltage Service Technician to join our growing team. This position offers the opportunity to work independently, solve complex technical challenges, build strong customer relationships, and directly contribute to the success of our service operations. The ideal candidate is a self-starter who enjoys troubleshooting, takes pride in delivering exceptional customer service, and can confidently represent Electra Link in the field.

Responsibilities

Troubleshoot, diagnose, and repair electrical and low voltage systems.
Identify root causes of equipment and system failures and implement corrective actions.
Perform service, maintenance, repair, installation, and inspection work.
Respond to emergency service calls and critical customer needs.
Perform preventative maintenance services in accordance with customer agreements.
Read and interpret blueprints, specifications, schematics, and technical documentation.
Test and verify system performance after repairs and installations.
Serve as the primary point of contact for customers during service visits.
Communicate findings, repair recommendations, and project status clearly and professionally.
Build strong customer relationships through exceptional service and responsiveness.
Address customer concerns promptly and professionally.
Identify and communicate opportunities for additional repairs, upgrades, and maintenance services.
Complete service tickets, work orders, inspection reports, and required documentation accurately and timely.
Document labor hours, materials used, and work performed.
Maintain accurate service records and customer information.
Support accurate billing and job costing through complete documentation.
Follow all company safety policies and customer safety requirements.
Utilize PPE and maintain safe work practices at all times.
Participate in safety meetings and training programs.
Maintain company vehicles, tools, and equipment in a safe and professional condition.

Requirements

Minimum 5 years of commercial electrical service experience preferred.
Strong troubleshooting and diagnostic skills.
Experience working independently in customer-facing environments.
Ability to read and interpret electrical drawings and specifications.
Strong communication and customer service skills.
Valid driver's license with a clean driving record.
Ability to pass a background check, pre-employment drug screen, and participate in random testing.
Ability to lift and carry up to 50 pounds.
Ability to work from ladders, lifts, and elevated surfaces.
Ability to work outdoors in varying weather conditions.
Ability to stand, walk, climb, kneel, bend, and work in confined spaces as needed.

Skills

Troubleshooting
Customer Service
Electrical Systems Repair
Low Voltage Systems Repair
System Maintenance
System Installation
System Inspection
Blueprint Reading
Schematic Reading
Technical Documentation Interpretation
Communication

Location

Field

Work Type

Full-time

Experience Level

Minimum 5 years of commercial electrical service experience preferred

Education Level

Texas Journeyman Electrician License preferred
OSHA 10 or OSHA 30 certification preferred

Benefits

Company Vehicle
Cell Phone Stipend
Medical Insurance
Dental Insurance
Vision Insurance
Paid Life Insurance with Buy-Up Options
Short-Term Disability (STD)
Long-Term Disability (LTD)
Supplemental Ancillary Benefits
Paid Time Off (PTO)
401(k)
Roth Retirement Plan
Employee Stock Ownership Plan (ESOP)
Career Development Opportunities
Advancement Opportunities

About the Company

Electra Link is an Employee-Owned Industry Leader.
As an employee-owned company (ESOP), Electra Link provides team members the opportunity to directly share in the company's success and long-term growth.
We are proud of our strong culture, long-standing reputation, and commitment to developing our employees professionally and personally.
If you are looking for a long-term career with a stable company that values safety, teamwork, accountability, and professional growth, we encourage you to apply.