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About the Role
As a Business Customer Success Manager (CSM), you will play a strategic role in helping Autodesk customers realize the full value of their investment in Autodesk solutions. You will partner with customers to drive adoption, accelerate time-to-value, support business transformation initiatives, and help them achieve meaningful business outcomes. Managing a portfolio of customers primarily within the Architecture, Engineering, and Construction (AEC) industry, you will guide customers through the Onboard, Use, and Extend phases of the customer lifecycle. You will work closely with executives, business leaders, project teams, and end users to develop and execute Customer Success Plans aligned with their strategic objectives and operational priorities. Customer Success at Autodesk is more than product support. As a trusted advisor, you will help customers navigate change, improve project delivery, increase collaboration, and build the capabilities required to succeed in an increasingly digital industry. This is an opportunity to combine industry expertise, customer engagement, and technology to help shape the future of the AEC industry.
Responsibilities
- Own the post-sale relationship for an assigned portfolio of Business customers
- Understand customer business objectives, operational priorities, and success metrics, and align Autodesk solutions to desired business outcomes
- Co-create and execute Customer Success Plans that define adoption goals, success milestones, and measurable business outcomes
- Support onboarding activities with a focus on accelerating time-to-value and customer adoption
- Monitor customer health, engagement, and product usage trends to proactively identify risks and growth opportunities
- Support customer change management initiatives that drive user adoption, process improvement, and new ways of working
- Understand customer workflows and project delivery processes and recommend best practices that improve efficiency, collaboration, and business performance
- Conduct regular business reviews to measure progress, communicate realized value, and reinforce customer success objectives
- Collaborate with Sales, Channel Partners, Technical Sales, Support, and Client Services teams to deliver a consistent customer experience
- Document customer value realization through business reviews, recommendations, success stories, and business cases
- Develop trusted advisor relationships with customer stakeholders and advocate for customer needs across Autodesk
Requirements
- Experience in Customer Success, Account Management, Consulting, Sales, Renewals, Construction Technology, or other customer-facing roles
- Demonstrated ability to understand customer business challenges and align solutions to strategic business outcomes
- Experience managing multiple stakeholders and competing priorities
- Experience driving customer adoption, process improvement, organizational change, or customer engagement initiatives
- Strong communication, presentation, and relationship-building skills
- Ability to influence through trust, collaboration, persuasion, and consensus-building
- Self-motivated with strong organizational and time-management skills
- Business-level proficiency in both Japanese and English
Skills
- Customer Success
- Account Management
- Consulting
- Sales
- Renewals
- Construction Technology
- Communication
- Presentation
- Relationship-building
- Organizational skills
- Time-management skills
- Japanese
- English
- Architecture, Engineering, and Construction (AEC) industry
- Construction project delivery
- Construction management
- BIM coordination
- Digital construction
- Design technology
- Project management
- Construction project lifecycles
- BIM workflows
- Autodesk Construction Cloud (ACC)
- Common Data Environments (CDE)
- Digital project delivery
- Digital transformation
- Process improvement
- Organizational change initiatives
- Customer Success platforms
- Gainsight
- Partner-led or channel-driven business models
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Benefits
- Annual cash bonuses
- Commissions for sales roles
- Stock grants
- Comprehensive benefits package
About the Company
- Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
- We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
- We take great pride in our culture here at Autodesk – it’s at the core of everything we do.
- Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
- When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all.
- Ready to shape the world and your future? Join us!
Equal Opportunity
- We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging