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About the Role

Work with customers to ensure they achieve business objectives on the Buyer Cloud platform, acting as the day-to-day contact for existing clients. Provide tactical guidance on campaign setup, optimization, and best practices for self-service media campaigns, while also offering recommendations and training on platform usage. Manage a book of accounts, owning optimization, adoption, education, and satisfaction efforts. Collaborate with internal teams to provide market feedback and customer requirements, ensuring client expectations are managed.

Responsibilities

Be the primary day-to-day contact for buy-side customers.
Train customers on new and existing platform features.
Consult customers on best practices for running self-service campaigns using programmatic knowledge.
Make proactive recommendations for feature usage and optimizations to help customers scale on the platform.
Liaise with cross-functional Buyer Cloud teams to ensure sustained value and delivery against customer goals.
Assist in triaging and troubleshooting issues alongside support.

Requirements

4+ years of experience in ad operations or trading at an agency and managing media and/or tech accounts, such as publishers and data providers.
Ability to learn and teach technical concepts to technical and non-technical contacts.
Strong organizational, presentation, and communication skills.
Experience working with cross-functional teams.
Dependable and accountable.

Skills

Programmatic knowledge
Ad operations
Media account management
Tech account management
Organizational skills
Presentation skills
Communication skills

Location

Global

Work Type

Full-time

Experience Level

2-5 Years
4+ years

Education Level

Bachelor's Degree

Benefits

Options, expert guidance, and always-on tools personalized to meet needs.
Support physically, financially, and emotionally through life's milestones and everyday life.

About the Company

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers.
Powered by premium video content, robust data, and advanced technology, we're making it easier for buyers and sellers to transact across all screens, data types, and sales channels.
As a global company, we have offices in nine countries and can insert advertisements around the world.
Employees at all levels are expected to understand Operating Principles, own the customer experience, be enthusiastic learners, win as a team, be active part of the Net Promoter System, drive results and growth, support a culture of inclusion, and do what's right.

Equal Opportunity

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.