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About the Role
Play a key role in delivering a best-in-class shopping experience by offering personalized interior design advice and prompt, thoughtful solutions to ensure every customer interaction leaves a lasting positive impression. Serve as a crucial link between customers and digital operations, ensuring smooth backend processes.
Responsibilities
- Advise and guide customers on interior design choices and product selections via email, chat, or phone.
- Handle orders and customer communications through Zendesk, keeping conversations organized and ensuring all inquiries are answered within set time targets.
- Manage returns, process refunds, and support logistical needs across the shopping journey.
- Oversee day-to-day e-commerce operations, including order management, inventory updates, and email list maintenance.
- Assist with customer satisfaction follow-ups, process improvements, and a variety of e-commerce related projects.
Requirements
- Professional experience in interior design and customer advisory roles.
- Native-level fluency in English with excellent written communication skills.
- Previous experience working in customer service, e-commerce, or client-facing roles.
- Highly organized and detail-oriented, with a natural ability to juggle multiple tasks at once.
- Proactive, adaptable, and energized by working in a fast-paced, start-up environment.
Skills
- Zendesk experience
- Fluent in French
Location
- New York
Work Type
- Full-time
Experience Level
- Professional experience
Education Level
- Degree in Interior Design or a related field
Salary/Compensations
- $50,000 to $55,000 per annum
Benefits
- Company sponsored medical plan (100% medical coverage)
- 15 days paid Vacation every 12 months starting (20 days after 2 years of Service)
- Nodic Knots 401(k) retirment plan
About the Company
- Nordic Knots was founded in 2016 by Liza B Laserow, Fabian Berglund and Felix Berglund.
- A fast-growing direct-to-consumer Scandinavian interior design brand with the USA as the major market.
- Born from a culture of thoughtful design that lasts beyond seasons and trends.
- Fusing function and aesthetics with a Scandinavian sensibility, crafting timeless textiles for the modern home.
- Believes that great textiles are foundational and can transform a house into a harmonious home.
- The head office as well as the flagship store is located at Birger Jarlsgatan in central Stockholm.
- Has a constantly growing team in both Sweden and the USA.
Equal Opportunity
- At Nordic Knots we stand for a diverse and inclusive workforce.
- We seek talented individuals who bring a range of perspectives and inspired ideas.
- We welcome all applicants eager to join a dynamic team.