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About the Role

The candidate will be experienced in providing outstanding services in support of Office Management, proactively leading, monitoring and managing onsite Client account activities. Effective in managing direct and indirect reports, you will guide individuals to support Client requirements. Authenticity and a genuine desire to deliver professional, value-focused services exceeding Client expectations will drive your success.

Responsibilities

Manage operations of Helpdesk services including remote managed sites
Support security team to maintain the badge access control, if applicable
Coordinate and assist employees on the events (e.g. Meeting room booking, Room setup, Support anything related FM)
Manage daily health & safety issues – maintaining regular scheduled meetings and records of the fire and safety teams/fire drills/safety equipment/training.
Deputize / provide cover for Building Operations Coordinator / Facilities Manager when appropriate.
Assist in the implementation of Industry Best Practice operations
Conduct site inspections and assessments to ensure all building procedures and performance measures are always maintained
Keep tracking service tickets to completion
Escalate issues when need senior management involvement at the right time
Coordinate and attend maintenance work, construction, and inspection activities.
Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner
Ensure prompt and accurate management of Budget/Purchase orders/Invoices
Coordinate with Asset Team and IT to confirm equipment and furniture placement.
Register assets in the facility management system and apply asset tags.
Maintain accurate asset location and status records.
Support annual asset audits upon request from Asset Team and submit reports.
Monitor office space utilization and maintain efficient allocation.
Conduct annual space allocation reviews to confirm room ownership.
Coordinate with global teams to verify data accuracy.
Administration works related with above (such as data creation, aggregation and analysis)
Support other JLL members to achieve the purpose of site team operation, to meet the service level agreement
Complete all mandatory safety trainings within the timeline
Conduct the site inspection and work with EHS coordinator to maintain the site safety
Run and track Contract Workers Auithorization process with the Subregional EHS lead and Regional EHS managers following JLL and client EHS policies
Take agile protective actions for the site safety when near miss cases and hazard cases were reported / found, cases must be reported to the system
Preparation of documentation and data related to equipment maintenance, and related support
Operational support for layout changes on a request basis
Obtaining quotes and sending purchase orders related to modification work, as well as coordinating work dates, etc.
Submit the completion reports after the work to Client
The succeeding fiscal year’s budget planning (every January in the previous FY).

Requirements

Experienced in providing outstanding services in support of Office Management
Proactively leading, monitoring and managing onsite Client account activities
Effective in managing direct and indirect reports
Guide individuals to support Client requirements
Authenticity and a genuine desire to deliver professional, value-focused services exceeding Client expectations

Skills

Facilities Management
Customer Service
Hospitality
Office Management
Site Operations Management
Helpdesk services
Security
Health & Safety
Finance Management
Asset Management
Space Management
Administration
EHS policies
LCR and MAC (Move-Add-Change) Support
Work well with key stakeholders and other departments/functions
Possess the requisite technical skills
Establish and maintain good relationships with colleagues
Communicate effectively orally and in writing over emails and Client designate communication tools
Positive influence on others
Listen actively
Team player, motivate and engage with colleagues

Location

On-site – Tokyo, Japan

Work Type

Full-time

Experience Level

Not specified

Education Level

Not specified

About the Company

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. JLL Work Dynamics serve an integral role in JLL’s commercial real estate businesses. We are a proven, trusted and long-term real estate service partner for 70+ global, regional, and local clients, and pride ourselves in delivering excellent facilities management services.
If you’re looking to step up your career in the field of Facilities Management, Customer Service, and Hospitality, JLL is the perfect professional home. With us, not only you’ll have a chance to work with the world’s leading businesses but also make long-lasting professional connections and be inspired by the best. With our industry leading internal mobility policy and flexible career development program, we’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!
Client develops, manufactures, and sells networking hardware, software, telecommunications equipment and other high-technology services and products, and specializes in specific tech markets, such as the Internet of Things (IoT), domain security, videoconferencing, and energy management with leading products. Client is one of the largest technology companies in the world on the Fortune 100 with nearly 80,000 employees.
JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.

Equal Opportunity

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.