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About the Role

This position is responsible for delivering daily service operations including mailroom operations, visitor management, fleet management, facility inspections, and supply management within the Facility & Workplace Services team. The role emphasizes hospitality, customer centricity, continuous improvement, operational excellence, safety, and compliance.

Responsibilities

• Deliver daily service operations including mailroom operations, visitor management, fleet management, facility inspections, and supply management.
• Manage helpdesk operations, mailroom operations, fleet management, facility inspections, event support, supply management, and visitor management.
• Provide support to team members during annual leave or peak periods.
• Perform site management, focusing on soft services, helpdesk operations, mailroom operations, visitor management, landlord liaison, and troubleshooting.
• Collaborate with team members on various facility management tasks.
• Liaise with landlords and troubleshoot issues.
• Manage governance, compliance, supplier/vendor management, financial management, sustainability, operational reporting, reception, mail, pantry/coffee machine service, car fleet, EHS, janitorial service, daily inspection, safety equipment, event support, PPM, BCP, seating, access card, office supplies, helpdesk, asset management, move and change, document archive, project, waste management, and security.

Requirements

• More than 3 years of experience in FM, Administrative role, or similar work experience.
• Business level of English skill (written and verbal).
• Customer-oriented attitude; flexible, listens, proactive, and eager to learn.
• Communication skill to establish trust relationships with clients, team, vendors, users, stakeholders, and landlords.
• Positive mindset to improve service.
• Ability to report any findings to the manager.
• Self-learn and quick-learn ability to adapt to changes.
• Team player attitude to support each other.

Skills

• Communication skill
• Customer-oriented attitude
• Flexibility
• Proactive
• Eager to learn
• Reporting
• Self-learning
• Team player

Location

• Tokyo, Japan

Work Type

• On-site

Experience Level

• 3+ years

About the Company

• JLL empowers people to shape a brighter way forward.
• JLL is a leading global provider of real estate and investment management services.
• JLL is committed to hiring the best, most talented people and empowering them to thrive.
• JLL harnesses the power of artificial intelligence (AI) to accelerate connections between candidates and opportunities.
• Jones Lang LaSalle (JLL) is a Fortune 500® company with operations in over 80 countries.
• JLL's purpose is to shape the future of real estate for a better world.
• JLL has been helping clients buy, build, occupy, manage and invest in properties for over 200 years.

Equal Opportunity

• Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.
• If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com.