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About the Role

AstraZeneca's 2030 strategy focuses on pioneering scientific innovation, leading in key disease areas, and transforming patient outcomes globally. The Customer Experience & IT department shapes the business and technology landscape in Japan, driving significant contributions to business success. This role acts as a global and local Customer Experience & IT initiative, ensuring effective alignment of CRM with business requirements and achieving sustainable operations through standard IT methodologies.

Responsibilities

Maximize business value through CRM strategy, platform, and sustainable operations.
Accountable for IT projects and system operations, including system life cycle management and Service Management processes (Incident, Problem, Change, Service Level, Configuration Management).
Support future CRM projects from the perspective of existing systems.
Lead the IT planning process for enhancing IT systems or meeting new business requirements, ensuring sound business cases and analyzing key business requirements.
Develop service transition plans for sustainable solutions in the production environment.
Initiate, lead, and support IT projects and their delivery.
Ensure adherence to AZ global IT Policies/Guidelines, including ADF, SOP, quality, compliance, defined technical capabilities, and best practices.
Oversee day-to-day operations of the CRM platform (Veeva CRM / Salesforce platform) and Veeva Vault for commercial and medical BUs.
Implement standard methodologies for platform maintenance and optimization.
Collaborate with business units to understand needs and requirements.
Ensure adherence to best practices in platform development and customization.
Manage and document platform changes, ensuring proper testing and minimal disruption.
Implement and carry out organizational change processes and policies.
Develop and implement platform roadmaps.
Maintain vendor engagement ownership in managing platform vendor strategies and roadmaps.
Maintain accountability for supplier performance and ensure impact assessments drive improved performance from external delivery sources.

Requirements

Graduate degree and relevant work experience in computer science or similar.
10+ years of experience in a similar or related role with a proven track record of delivering results and connecting technology to business benefit/value.
Proven experience of IT projects, Deployment, Operation & Maintenance relevant to commercial systems of global companies.
Experience deploying business analysis techniques for business change or complex systems operations.
Experience with business demand intake, solution selection, implementation, and platform operation with continuous Kaizen.
CRM experience in management and development.
Extensive hands-on experience with Veeva CRM and Veeva Vault in large-scale implementations.
Expertise in designing advanced custom solutions and new capabilities on the Salesforce platform.
Expertise in Web and Mobile Application Engineering.
Project management experience with internal IT, business stakeholders, and external vendors.
Strong engagement, communication, and stakeholder management skills, including excellent presentation abilities.
Native or Business level Japanese.
Business level English (meeting facilitation level).
Possess a growth mindset, be a good team player, and appreciate Diversity and Inclusion.
Fundamental knowledge of Budgetary Control and Activity Planning/Control.
Knowledge of commercial businesses.
Business acumen, Business process management, Customer focus, Stakeholder management.
Experience with other cloud-based services.
Ability to work well in a team and cross-functional environment, as well as independently with limited supervision.
Ability to work successfully under pressure in a fast-paced environment and with tight timelines.
ITIL certification.
Veeva CRM and/or Veeva Vault certification.
Salesforce Platform Certified.

Skills

CRM
Veeva CRM
Veeva Vault
Salesforce platform
Web Application Engineering
Mobile Application Engineering
Project Management
Business Analysis
Stakeholder Management
Communication
Presentation
ITIL
Salesforce Platform Certified

Location

Osaka
Tokyo

Work Type

Full-time

Experience Level

10+ years

Education Level

Graduate degree

About the Company

AstraZeneca is a global, science-led, patient-focused biopharmaceutical company.
We focus on discovering, developing, and commercializing prescription medicines for some of the world’s most serious diseases.
We are dedicated to being a Great Place to Work, empowering employees to push boundaries, challenge convention, and unleash their entrepreneurial spirit.
We embrace differences and take bold actions to drive change needed to meet global healthcare and sustainability challenges.
We offer an inclusive culture where different thinking generates new opportunities.
We are committed to lifelong learning, growth, and development for all.
Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients.
Inclusion and diversity are fundamental to our success, as innovation requires breakthrough ideas from a diverse workforce.
We are curious about science and the advancement of knowledge, find creative ways to approach new challenges, and are driven to make the right choices and be accountable for our actions.
As an organization centered around what makes us human, we put a big focus on people, wanting colleagues to wake up excited about their day.
We promise to help you realize the full breadth of your potential, doing work that has the potential to change your life and improve countless others.

Equal Opportunity

AstraZeneca embraces diversity and equality of opportunity.
We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills.
We believe that the more inclusive we are, the better our work will be.
We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.