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About the Role
As a Concession Manager for the Disney Store within Selfridges, London, you will drive retail standards and sales objectives, managing and developing the Disney Store Team to meet or exceed company targets. This role operates within a third-party retail environment and is a 12-month fixed-term contract.
Responsibilities
- Achieve performance and sales objectives.
- Drive the team to achieve all sales targets by coaching and delivering exceptional Guest Service.
- Monitor KPI performance, assess and communicate performance of the team and individuals.
- Act as a Role Model to ensure the integrity of the Disney Brand and maintain Disney standards.
- Recruit, Train and Develop a team of Cast members.
- Motivate the Concession Store Team through Communication and Coaching.
- Plan and Organise Store routines to achieve daily, weekly and quarterly objectives.
- Manage the flow of deliveries into the store and ensure stockfile integrity.
- Ensure store housekeeping standards are maintained to the highest standards.
- Manage efficient and accurate till transactions in compliance with all policies.
- Manage all Loss Prevention processes to minimise losses.
- Manage compliance with all Health and Safety policies and monitor standards daily.
- Provide and Communicate regular updates to Line Manager and the wider business.
Requirements
- Proven retail leadership experience, ideally within a fast-paced, guest-focused environment.
- Responsibility for delivering sales targets and operational excellence.
- Strong track record of delivering against KPIs such as sales, conversion, and store performance metrics.
- Ability to analyse results and take action to improve performance.
- Experience operating within brand-driven environments, ensuring high standards of visual merchandising, store presentation, and brand integrity.
- Hands-on experience in store operations, including stock management, deliveries, inventory control, and maintaining an accurate stock file.
- Effective communication and stakeholder management skills.
- Experience providing updates, influencing teams, and collaborating across wider business functions.
- Highly organised, with the ability to manage multiple priorities, plan store routines, and deliver against objectives.
Skills
- Retail Leadership
- Sales Target Delivery
- Operational Excellence
- KPI Management
- Performance Analysis
- Brand Integrity
- Visual Merchandising
- Stock Management
- Inventory Control
- Communication
- Stakeholder Management
- Organisational Skills
- Priority Management
Location
- London, United Kingdom
Work Type
- Full time
- Fixed-term contract
Experience Level
- Retail leadership experience
- Experience in a fast-paced, guest-focused environment
- Experience delivering sales targets and operational excellence
- Experience delivering against KPIs
- Experience operating within brand-driven environments
- Hands-on experience in store operations
- Experience providing updates, influencing teams, and collaborating across functions
About the Company
- The concession space builds on a Disney Store presence within the flagship Disney Store on Oxford Street.