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About the Role

Join our innovative Payments Operations team, where you'll lead the charge in executing end-to-end payments. As a key player, you'll support cutting-edge digital platform solutions for diverse payment types. This role demands a keen eye for detail to ensure timely and accurate execution, along with a proactive mindset to drive efficiency and stay ahead in the rapidly evolving Real-Time Payments (RTP) market. Embrace the challenge and make a significant impact!

Responsibilities

Review the overall status of payments, including volume, repair cases, exceptions, cancellations, amendments, and roll-overs.
Handle pending and queued items in payment systems that are not straight-through processing (STP).
Monitor email and SWIFT inquiries from customers and counterparties.
Collaborate with client service, Products, Global Corporate Center, and Operations Managers to address non-STP payments and inquiries.
Partner with Technology and Product teams to enhance system controls and boost capacity.
Process and operate tasks for Payment/Deposit Ops.
Communicate with Hub Operations in a timely manner to complete daily operations.
Resolve typical inquiries/issues from external/internal clients and act as a preliminary escalation point for process matters.
Prepare regulatory reports with Manager for review.
Manage projects to support new product on-boarding in a supervisory role.
Participate in and support various system tests for system/business driven projects.

Requirements

Effective communication skill in Japanese and English at a business level.
Team player with good interpersonal skills.
Control mindset to process daily operations complying with corporate policies and regulations.
Ability to manage issues and escalations from team members and work with Managers to plan corrective and preventive measures.
Flexibility and adaptability.
Ability to prioritize and execute multiple tasks independently.

Skills

Payments Operations
Real-Time Payments (RTP)
Digital platform solutions
Communication skills
Interpersonal skills
Control mindset
Issue management
Escalation management
Project management
System testing

Location

Japan

Work Type

Full-time

Experience Level

Associate
Over 15 years of experience preferably in banking operations with depth understanding of Japan clearing systems

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments.
Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries.
The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.