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About the Role

As a Sales Advisor, you will be the friendly face that welcomes our customers, embodying our brand values with passion. You will make every visit a special experience, from the initial conversation and fitting room assistance to checkout and sales floor support. Your goal is to provide excellent service in every situation and create an inspiring shopping experience. You will also handle deliveries, restock merchandise, and present our latest collections attractively. Your openness and enthusiasm will create an environment that brings our brand to life. You will support our customers with genuine commitment and proactive service, creating memorable moments together with your team.

Responsibilities

Welcome customers and embody brand values.
Provide excellent service and an inspiring shopping experience.
Assist customers from initial conversation through checkout.
Handle deliveries and restock merchandise.
Present collections attractively.
Create an environment that brings the brand to life.
Offer genuine commitment and proactive service.

Requirements

Customer orientation: Enjoy interacting with people and are committed to providing excellent service.
Adaptability & Flexibility: Respond quickly and effectively to changing priorities and customer needs.
Action orientation: Act proactively, take initiative, and complete tasks with high quality.
Communication skills: Show genuine interest in people, communicate clearly, and listen actively to understand perspectives and needs.
Willingness to learn: Be open to feedback and continuously seek opportunities for development.
Brand enthusiasm: Have passion for our brand and collections and share this enthusiasm with customers.
Flexibility: Willingness to work evenings and weekends.
Previous retail experience is desirable but not essential.
Knowledge of fashion trends, materials, sizes, etc., is desirable but not essential.

Skills

Customer service
Product knowledge
Communication
Adaptability
Flexibility
Proactive
Teamwork

Location

Germany

Work Type

Part-time
Flexible hours
Evening shifts
Weekend shifts

Experience Level

Entry level

Salary/Compensations

Salary according to applicable collective agreement

Benefits

25% employee discount on all H&M Group brands (in-store and online).
Participation in the H&M Incentive Program (HIP).
30 days of vacation (for employees based in Germany).
Holiday and Christmas bonus (for employees based in Germany).
Company pension plan (for employees based in Germany).
Capital-forming benefits (for employees based in Germany).

About the Company

COS offers timeless fashion with a clear design language. The brand provides high-quality ready-to-wear collections and accessories, characterized by a focus on quality, design, and longevity. The look is modern, minimalist, and luxurious, driven by craftsmanship, innovation, and relevant fashion trends.

Equal Opportunity

At the H&M Group, we are committed to creating and maintaining an inclusive, diverse, and equitable work environment.
Diverse teams positively impact how we approach challenges, what we believe is possible, and how we work with our team members and customers worldwide.
Therefore, all aspects of diversity are considered in our hiring process.
Severely disabled applicants and those with equivalent disabilities will be given special consideration in the event of equal suitability.