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About the Role

Provide departmental administrative support of the highest quality to the CCL Pathology team, performing a variety of duties such as handling telephone calls, liaising with patients, consultants, and 3rd Party Pathology Provider partners, scheduling, and dealing with all related correspondence. Assist the Pathology Point of Care Co-coordinator in managing CCL POC service provision and deputize in their absence. Requires effective trouble shooting, critical thinking, time management, and sensitive communication skills.

Responsibilities

Manage and prioritize multiple assignments simultaneously and effectively.
Correspond with Consultants and Consultants’ secretaries via telephone, e-mail and letter.
Compose and prepare a variety of correspondence (e.g., medical reports, forms, presentation materials, messages, meeting minutes etc).
Provide support and assistance for the Pathology POC Coordinator and deputize in their absence.
Provide POC training to clinical caregivers and troubleshooting POCT analysers.
Provide operational support under the direction of the Transfusion Practitioner.
Attend all CCL facility sites and MOBs as and when required.
Communicate effectively with other relevant Pathology Laboratories, hospital departments and professionals to facilitate the patient journey.
Arrange and schedule meetings and take meeting minutes as required.
Using in-house electronic medical records system (EPIC); navigating the hospital database system to effectively and accurately obtain and review patient information.
Maintain patient confidentiality and always adhere to data protection principles.
Work collaboratively within a team and provide coverage to other service lines/consultants as needed in the absence of colleagues within the medical secretariat team.
Other duties assigned.

Requirements

Experience of using Electronic Medical Records Systems is essential.
Experience of UK Pathology regulations and Accreditation standards is essential.
Experience with working within a Pathology Service setting within an administration role is essential.

Skills

Trouble shooting capabilities
Critical thinking skills
Ability to effectively manage time and priorities
Sensitive and empathic communication skills

Location

33 Grosvenor Place, London, SW1X 7HY

Work Type

Full-Time
Permanent

Education Level

Biomedical Scientist Degree (preferred)
Administration qualifications (preferred)
Post grad qualifications (preferred)

Salary/Compensations

£30,000 - £32,000 (Depending on Experience)

Benefits

25 days annual leave plus Bank Holidays
Double-matched salary exchange pension
Private Medical & Dental Insurance
Life Assurance
Season Ticket Loan & Cycle to Work schemes
Workplace Nursery Scheme
Wellbeing Hub with mental health, coaching and EAP support
Earned Wage Access
Access to discounts on food, retail, and more

About the Company

Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians.
Our Mission, ‘Caring for life, researching for health, and educating those who serve’, assures our unwavering commitment to professional development.
As a private hospital with no shareholders, we reinvest all profits back into our organisation.
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations.
We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history, our “Patients First” philosophy is at the heart of everything that we do.
Cleveland Clinic London is part of a global health system that consistently ranks among the top hospitals in the world.
We focus on clinical excellence, safety and patient outcomes, all supported by research, medical education, technology and teamwork.
Our mission — caring for life, researching for health, educating those who serve — has driven us to seek continual innovation and improvement over our 100-year history.
At the heart of Cleveland Clinic London is our “Patients First” philosophy, which creates an environment that delivers world-class clinical care customised for you.
Our best practices include tools, techniques and methods that are measurable, replicable and evidence-based, all designed to enhance the patient experience.
Our multidisciplinary approach brings different clinical perspectives to our patient’s care, so they can benefit from the expertise of many specialists.
Cleveland Clinic London is organised into patient-centred institutes.
Expert teams combine the medical, surgical and support functions for specific body systems or health disorders to improve patient care and experience.

Equal Opportunity

As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging.
Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics.
When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.