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About the Role

Trusted Shops is seeking a Senior IT Application Specialist to support the reliable operation, maintenance, and continuous improvement of finance-related IT applications. This role acts as a central point of contact between Finance, IT, and external service providers, ensuring financial systems support business processes and compliance. Ideal for experienced professionals with 5+ years of experience in application support and system administration within a finance environment.

Responsibilities

Support and manage finance-related IT applications (e.g. ERP, reporting, and spend management systems) in daily operations
Ensure stable and reliable system performance, availability, and data integrity
Administer, maintain, and optimize applications to support efficient and user-friendly processes
Analyze, troubleshoot, and resolve system incidents and user issues, providing first-level support
Act as a key contact for Finance stakeholders, ensuring smooth communication and quick resolution of requests
Support integrations and collaborate with IT teams to maintain functional system connectivity
Coordinate with external vendors and service providers for issue resolution, updates, and improvements
Implement and monitor system updates, configurations, and patches
Contribute to maintaining compliance with financial and IT security standards
Support ongoing improvements and small enhancements of finance applications and processes
Guide and train end users to ensure confident and effective system usage

Requirements

Degree in Business Administration, Business Informatics, IT, or a comparable field
5+ years of experience in IT application management or application support, ideally in a finance-related environment
Strong understanding of finance processes (e.g. accounting, controlling, reporting)
Solid understanding of IT service management principles (e.g. ITIL) and support processes
Experience working with external vendors and service providers
Strong problem-solving skills and a structured, reliable, and hands-on working style
Excellent communication skills and ability to work at the interface between business and IT
Fluent in English and German

Skills

Hands-on experience with finance tools such as Kendox, Yokoy, TravelPerk, or LucaNet is a plus

Location

Cologne (hybrid)
Berlin (remote)

Work Type

Permanent Contract (Full-time)
Hybrid work
Remote

Experience Level

5+ years of experience

Education Level

Degree in Business Administration, Business Informatics, IT, or a comparable field

Benefits

Hybrid work: Combine flexible remote work with team time in the office
Workation: Temporarily work from a destination of your choice within the EU, Iceland, Liechtenstein or Norway
Permanent contract with Europe's trusted brand
28 vacation days + 2.5 additional days off at Christmas, New Year's Eve and Carnival
Buddy programme (an experienced trustee is at your side)
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

About the Company

Trusted Shops develops SaaS solutions for over 40 million users and 30,000 businesses across Europe.
Our product suite includes solutions such as the Trustmark, Buyer Protection, and the eTrusted experience feedback platform.
For more than 25 years, our mission has been to enable trust between people and businesses in the digital age.

Equal Opportunity

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Trusted Shops is clearly committed to diversity and against discrimination.