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About the Role

Lead end-to-end delivery of risk and compliance uplift initiatives to support the design and implementation of customer due diligence (CDD) frameworks under the AML/CTF reforms. Act as the primary subject matter expert in driving the design, implementation, and embedment of AML/CTF processes and controls, with a particular focus on CDD. Enable the organization to successfully deliver regulatory-aligned, operationally effective, defensible, and sustainable products.

Responsibilities

Provide subject matter expertise in risk management and regulatory compliance, with a focus on AML/CTF obligations relating to CDD under the AML/CTF reforms.
Lead the redesign and implementation of relevant CDD policies, processes and procedures.
Ensure CDD frameworks and procedures comply with global policies, regulatory requirements, and industry standards.
Liaise with relevant risk and governance teams to obtain required approvals and sign-offs.
Lead end-to-end change initiatives relating to CDD, ensuring alignment with enterprise change governance frameworks.
Provide oversight and coordination across multiple stakeholders, including Risk, Compliance, Legal, Operations, Business and Technology.
Develop and execute change plans, ensuring milestones, risks, and dependencies are actively managed.
Drive adoption of new processes, controls, and systems across impacted business areas.
Partner with impacted teams to design and implement fit-for-purpose processes and controls addressing AML/CTF risks.
Define and document key controls, including ICDD, OCDD, ECDD and reporting processes.
Ensure controls are effective, scalable, and embedded into operational workflows.
Ensure all change requirements and implementation are fully documented, auditable and defensible in regulatory reviews and independent evaluations.
Support the local, regional and global compliance teams in their response to findings, issues or recommendations relating to CDD.
Act as a trusted advisor to business leaders and other stakeholders on risk and compliance implications.
Facilitate workshops and working sessions to co-design compliant solutions.
Translate regulatory requirements into practical, business-friendly controls and processes.
Manage communication with senior stakeholders, including executive updates and decision papers.

Requirements

Bachelor’s or master’s Degree preferred.
Professional certifications in AML/CTF or risk management (e.g. CAMS or equivalent) highly desirable.
At least 7+ years of experience in AML/CTF compliance.
Experience working in a regulatory setting will be highly desirable.

Skills

Leadership experience delivering complex regulatory or financial crime change programs within a financial institution or in a similar industry.
Deep practical knowledge of AML/CTF frameworks and regulations, particularly in the areas of CDD.
Strong governance, stakeholder management and executive communication capability.

Location

Sydney, Australia

Work Type

Full-time
Hybrid

Experience Level

Senior Manager
7+ years

Education Level

Bachelor's Degree
Master's Degree
Professional certifications in AML/CTF or risk management

Benefits

Short-term incentives
Accident and life insurance
Access to best-in-class development platforms
Life / Accident Coverage
Superannuation Plan
Paid Time Offs
Employee Wellness
Global Recognition and Rewards Programs

About the Company

Western Union values in-person collaboration, problem solving, and ideation whenever possible.
We are passionate about honoring our employee's identity and fostering a feeling of belonging.
Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve.
At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.
Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments.
All this with the goal of helping people prosper.
Our customers inspire us to push boundaries and create services that make life easier and communities stronger.
Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.
Join us as we go beyond and be part of a team that’s redefining what’s possible.

Equal Opportunity

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.
The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.