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About the Role

The Autodesk Senior Customer Success Manager (CSM) drives long-term customer success by executing services to accelerate business goals and adoption for customers with Enterprise Business Agreements. The CSM acts as the primary point of contact for Autodesk teams and key customer sponsors, managing post-sale accounts, developing customer relationships, and providing strategic advisory services. They coordinate support to maximize customer ROI on Autodesk solutions, leveraging industry knowledge, business strategy, product expertise, and account management skills to help customers innovate and gain a competitive edge.

Responsibilities

Conduct collaborative success planning engagements to understand customers’ strategic business initiatives and build out a customer success plan.
Mobilize a cross-functional team to execute success plans, make progress against customer’s strategic business initiatives, and drive adoption of Autodesk products.
Develop and deliver business reviews for diverse stakeholders, adeptly communicating progress and tracking value against the success plan.
Proactively identify and mitigate risks to customer sentiment and value delivery, developing contingency plans and escalating critical issues with clear recommendations.
Builds and maintains deep customer relationships.

Requirements

5+ years in customer facing roles working with large complex customers.
Ability to operate in a dynamic environment, multitasking as priorities evolve.
Collaborates and coordinates across multiple stakeholders.
Program or Project Management skills.
Customer Empathy & Customer Mindset.
Strong communication skills and ability to articulate complex ideas across diverse audiences.
Ability to influence across teams.
Industry (architecture, engineering, and/or construction) experience.

Skills

Customer Success Management
Account Management
Strategic Advisory
Business Strategy
Product Knowledge
Program Management
Project Management
Communication
Influencing
Customer Empathy
Customer Mindset
Collaboration
Coordination
Risk Mitigation
Relationship Building

Experience Level

5+ years

Benefits

Annual cash bonuses
Commissions for sales roles
Stock grants
Comprehensive benefits package

About the Company

Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies.
We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do.
Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all.
Ready to shape the world and your future? Join us!

Equal Opportunity

We take pride in cultivating a culture of belonging where everyone can thrive.