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About the Role

IAG is launching TestFit, a new centralized testing capability model designed to optimize workforce utilization, scale automation, and balance a blended onshore/offshore team. This role will drive the transformation from initial business implementation into a high-performing, scalable Business As Usual (BAU) service, leading the transition of TestFit across Technology & Operations.

Responsibilities

• Lead the TestFit rollout and business adoption across all IAG portfolios.
• Interface between IAG and EY during initial onboarding and transitions.
• Oversee onboarding processes, knowledge transfer planning, and early manager support.
• Resolve transition risks, onboarding friction points, and adoption barriers.
• Embed TestFit into workflows for demand planning, resourcing, and governance.
• Own end-to-end service performance, delivery outcomes, and stakeholder satisfaction.
• Lead operational governance including performance reporting and monthly benefits tracking.
• Partner with EY to drive service maturity, automation, and capability uplift.
• Manage demand forecasting and pipeline planning with resourcing teams.
• Champion a One Team culture while identifying opportunities to scale the model.

Requirements

• Proven experience managing service delivery, transitions, or operations within complex enterprise environments.
• Good understanding of end-to-end delivery ecosystems and how technology teams operate at scale.
• Demonstrated success managing strategic third-party vendors and partner-delivered services.
• Ability to successfully navigate changing project landscapes and transition initiatives smoothly into BAU.
• Advanced communication skills with a track record of influencing senior leadership.
• Experience establishing performance frameworks, service.

Skills

• Service Delivery
• Change Transition
• PMO leadership
• Vendor Management
• Operational Governance
• Performance Reporting
• Demand Forecasting
• Pipeline Planning

Location

• Gadigal Country (Sydney)
• Naarm (Melbourne)

Work Type

• Hybrid
• Fixed Term

Experience Level

• Leadership

Benefits

• Boosted superannuation with 13% as standard.
• 20 days annual leave + 5 days MyLeave.
• Work from home and many more flexibility options with myFlex.
• Up to 50% off personal insurance, including home and motor insurance.
• Partner discounts on private health insurance, tech & appliances, and many more.
• Industry-leading 20 weeks paid parental leave.
• Access to LinkedIn Learning, the award-winning IAG Academy, study assistance and secondment opportunities.

About the Company

• IAG is the largest general insurance group in Australia and New Zealand.
• Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
• As part of IAG you'll enjoy a world of career opportunities, a purpose-led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected.
• We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities.
• We collaborate on Indigenous-led solutions that enable growth and create meaningful change for our customers and employees.

Equal Opportunity

• If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.