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About the Role

Provide onsite and remote consultancy for design, deployment, and configuration of Palo Alto Networks products. Act as a subject matter expert, offering strategic guidance for complex systems and resolving customer deployment issues. Partner with customer teams to offer guidance and recommendations for their success, leveraging deep understanding of their environments, needs, and priorities to drive successful migration and deployment activities.

Responsibilities

Migrate customers from legacy firewall technologies to Palo Alto Networks platforms.
Build custom security policies and application signatures configured for client needs.
Maintain proficiency and increase knowledge on Palo Alto Networks SASE products, software, and services.
Provide after-hours and weekend on-call support as needed for maintenance activities.
Analyze logs and events from the solution to perform initial troubleshooting and issue identification.
Work with the Technical Assistance Center to troubleshoot and diagnose support cases.
Maintain the Company's solution and provide mentorship on code upgrades and best practices.
Ensure client needs are met and deliverables are produced on time according to specified project deliverables and scope.

Requirements

4+ years of experience in professional services or a similar function.
Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances.
Strong understanding of LAN and WAN networking protocols and technologies, including switching, routing, firewalls, and security solutions.
Strong TCP/IP networking skills.
Strong dynamic routing skills (BGP, OSPF, etc).
Experience working with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, Authentication Protocols (LDAP, RADIUS, SAML, etc.).
Experience working with URL filtering.
Experience working with Proxy and SSL Decryption.
Experience working with Windows and MAC OS including debugging, editing Windows Registries, Plist, etc.
Experience with one or more of the following vendors: Palo Alto Networks NGFW, Cisco, Checkpoint, Juniper (Netscreen), Fortinet products, Symantec/ Blue Coat, Zscaler.
Good troubleshooting skills and ability to use tools like tcpdump & Wireshark.
Good written and verbal communication skills with confirmed ability to communicate to senior leaders and technical peers.
Demonstrate ability to work in a cross-functional environment involving coordination with Sales/Pre Sales/Product Management/Engineering.
Attention to detail, fast learner, and excellent communication skills.
Ability to communicate technical information in a simplified, easy-to-understand manner.
Project leadership experience; ability to drive organizations and resources to complete required tasks.
In-depth knowledge and deployment experience of SD-WAN and Remote Access technologies.
Network Security expertise (IPS/IDS, ZBFW, NGFW).
In-depth IP Routing protocol expertise (BGP, OSPF, EIGRP).
Implementation of Legacy WAN solutions (MPLS, Leased Line, Frame Relay, Satellite, Internet VPN, ECMP, DMVPN).
Global-scale network design.
Demonstrable Virtualization experience (VMware/Microsoft/Citrix/Linux KVM).
Desire to learn on your feet and thrive on the bleeding edge of networking.
Business-level English and Japanese language skills.
No immigration sponsorship for this position.

Skills

Networking
Security
Firewall Appliances
LAN/WAN Protocols
TCP/IP
Dynamic Routing (BGP, OSPF)
Remote Access VPN
IPSEC
PKI & SSL
Authentication Protocols (LDAP, RADIUS, SAML)
URL Filtering
Proxy
SSL Decryption
Windows OS
MAC OS
Troubleshooting
tcpdump
Wireshark
SD-WAN
Remote Access Technologies
IPS/IDS
ZBFW
NGFW
IP Routing Protocols (BGP, OSPF, EIGRP)
Legacy WAN Solutions
Virtualization (VMware/Microsoft/Citrix/Linux KVM)
Application Delivery
Application Performance Monitoring
Packet Capture Analysis

Location

Onsite
Remote

Work Type

Full-time
Onsite
Remote

Experience Level

4+ years

Education Level

BS/MS in Computer Science, Electrical Engineering, Computer Engineering or a related technical field, or equivalent background or equivalent military experience.

Benefits

Reasonable accommodations for all qualified individuals with a disability.

About the Company

Palo Alto Networks is united by a shared mission to protect our digital way of life.
We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
We believe collaboration thrives in person, with most teams working from the office full time with flexibility.
We weave AI into the fabric of everything we do.
Our values are: Disruption, Collaboration, Execution, Integrity, and Inclusion.

Equal Opportunity

Palo Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.