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About the Role
This role supports the growth of Hamilton Island's Business Events division by providing sales and administrative support to the Business Events team, assisting with client relationships, proposals, contracts, and site inspections.
Responsibilities
- Prepare client quotes and proposals following event evaluations
- Develop and maintain relationships with repeat clients, including direct and PCO accounts
- Prepare contracts and ensure timely follow-up with clients
- Maintain accurate client records and databases within Salesforce
- Provide administrative support including managing emails, phone enquiries and sales documentation
- Liaise with internal stakeholders regarding conference availability and pricing opportunities
- Assist with the coordination of client site inspections and familiarisation visits
- Prepare reports, presentations and sales updates as required
- Support trade shows, industry events and networking opportunities
- Manage industry rate requests and maintain the FOC database
- Assist with marketing initiatives including EDMs, website updates, brochures and promotional materials
- Monitor competitor activity and provide market insights to management
- Maintain Business Events digital channels and ensure information remains current and accurate
- Support budget administration, reconciliations and expenditure tracking
Requirements
- Highly organised and customer-focused professional
- Ability to work in a fast-paced environment
- Strong communication skills
- Excellent attention to detail
- Ability to build relationships
- Ability to support successful business outcomes
- Previous experience in conferences, events, hospitality, tourism or the MICE industry (Desirable)
- Strong proficiency in Microsoft Excel and Word (Essential)
- Experience using Salesforce, Amadeus or IDeas G3 Revenue Software (Desirable)
- Excellent communication and interpersonal skills
- Strong organisational and administrative capabilities
- High attention to detail and ability to manage competing priorities
- Professional presentation and a customer-focused approach
- Ability to work collaboratively within a team environment
- Flexibility to attend industry events and functions outside standard business hours when required
Skills
- Microsoft Excel
- Microsoft Word
- Salesforce
- Amadeus
- IDeas G3 Revenue Software
- Communication
- Interpersonal skills
- Organisational skills
- Administrative capabilities
- Attention to detail
- Customer service
Location
- Sydney Head Office
Work Type
- Work from home option on Fridays
Benefits
- Free on-site gym
- Subsidised fitness classes
- Competitive salary and employee benefits
About the Company
- Hamilton Island is one of Australia's most sought-after destinations for conferences, incentives, meetings and corporate events.
- Our mission is to share the wonder of Hamilton Island with the world by creating wonder-filled experiences for our guests, employees and community.
- Every team member plays a role in shaping those experiences – making Hamilton Island not just a great place to visit, but a great place to work.