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About the Role

As a Customer Service representative, you will manage order management from order to delivery using the ERP system (SAP). You will coordinate and manage to ensure products are delivered to customers reliably and on time, in collaboration with sales, purchasing, and logistics departments. The main products handled are life science instruments that support genetic analysis and molecular biology research, including equipment and consumables.

Responsibilities

Order and shipment processing using SAP.
Coordinate with customers to meet their desired delivery dates for orders.
Liaise with internal and external stakeholders (purchasing, warehouse, sales) for order fulfillment.
Handle inquiries from internal and external parties, including quote creation and confirmation of stock, pricing, and order status.
Manage delivery/order and shipment status data using ERP systems (SAP/SFDC/Kintone) and Excel.
Identify operational process issues, propose improvements, and establish rules for operational efficiency.
Participate in internal projects related to process improvement.
Develop and maintain manuals/SOPs and promote business standardization.

Requirements

Minimum 3 years of experience in customer service and order processing using an ERP system.
Ability to prioritize tasks and handle multiple tasks simultaneously.
Ability to work accurately and with a sense of speed while collaborating with others.
Proactive engagement in process improvement and team management in the future.

Skills

ERP system operation
Order management
Customer service
Data management
Process improvement
Communication
Collaboration
Prioritization
Multitasking
SAP
SFDC
Kintone
Excel (VLOOKUP, XLOOKUP, Pivot Tables)
Manual creation
SOP creation
OJT/Training
Basic English email/chat correspondence

Location

Office

Work Type

Standard Work Schedule (Mon-Fri)
Full-time

Experience Level

3+ years

Education Level

University/Graduate degree or higher

Benefits

Job rotation within the team for broad業務 knowledge acquisition.
Supportive team environment for covering absences and easy paid leave acquisition.
Average 5-10 hours of overtime per month.
Supportive onboarding with clear manuals and OJT.

About the Company

World leader in serving science, with annual revenue exceeding $40 billion.
Mission: To enable customers to make the world healthier, cleaner, and safer.
Offers an unrivaled combination of innovative technologies, purchasing convenience, and pharmaceutical services through industry-leading brands.
Brands include Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD.

Equal Opportunity

Thermo Fisher Scientific is an Equal Opportunity Employer.
Qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.
Will provide reasonable accommodation to individuals with disabilities during the application or interview process and for essential job functions.