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About the Role
We’re searching for customer-focused Service Desk Technicians to join our company, supporting Australia’s largest airline. You’ll be the first point of contact ensuring users IT issues are resolved while delivering excellent customer service.
Responsibilities
- Troubleshoot and investigate IT-related issues over the phone
- Deliver a high-level of customer service
- Log and resolve IT tickets and escalate to cross-functional teams as required
- Collaborate with other vendors and service providers
- Share lessons learned and process improvements with your team
Requirements
- Must have customer service experience and strong communication skills
- Ability to adapt to technology changes and follow processes accurately
- Prior experience in a phone based and/or dynamic customer service environment is highly desirable
- Must have unrestricted working rights in Australia
- Ability to obtain a National Police Clearance and inhouse security checks
Skills
- Customer service
- Communication skills
- IT troubleshooting
- Ticket logging and resolution
- Collaboration
Location
- Australia
Work Type
- Hybrid options
- Flexible hours
- Mobility
- Part-time roles
Benefits
- Growth-focused culture
- Formal training
- Mentoring
- Vendor exam support
- Communities of practice
- Regular development reviews
- Access new roles via internal ‘Opportunity Marketplace’ careers hub
- Hybrid options
- Flexible hours
- Mobility
- Part-time roles
- Social events
- Cultural celebrations
- End-of-year functions
- Health and wellness resources
- Tailored leave and support options
- EAP access
About the Company
- Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management.
- We are unlocking the potential of technology to enrich lives of Australian communities.
- For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.
- At Kinetic IT, we’re driven by a shared passion for technology, customer success, and community impact.
- With over 1,500 talented people working across Australia, we deliver world-class capabilities with a local touch – helping shape the future of tech, here and beyond.
- We value individuality and foster an inclusive culture where you’re safe to be your best, real self.
- We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.
Equal Opportunity
- As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders.
- We’re proud to be an Indigenous and Veteran-friendly employer.