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About the Role

This role is responsible for managing store operations to achieve sales targets and provide excellent customer service, while adhering to company strategies and policies. The manager will motivate and develop team members, make sound judgments, and take appropriate actions.

Responsibilities

• Manage store KPIs and develop/execute action plans to achieve targets.
• Build relationships with department store personnel to facilitate sales activities.
• Lead by example in customer service and sales.
• Provide the highest level of service to customers.
• Handle customer complaints appropriately as the store manager.
• Manage and effectively utilize customer data according to company policy.
• Implement goal setting and performance evaluation processes for team members.
• Motivate team members to provide excellent customer service and achieve store/company goals.
• Provide necessary training and development opportunities for team members' growth.
• Create systems for smooth in-store training.
• Manage the store in compliance with internal rules and laws, including shift creation, task delegation, and daily work management.
• Continuously work to improve teamwork and communication to create a rewarding work environment.
• Oversee and supervise team members in managing sales, cash, inventory, and expenses accurately and without delay, in accordance with regulations.

Requirements

• Understand company strategies and policies correctly.
• Comply with internal and external rules.
• Motivate team members and demonstrate leadership.
• Manage and develop subordinates.
• Receive instructions from the retail team as needed.
• Make accurate judgments and take optimal actions.
• Build trusting relationships with department store personnel.
• Manage customer data effectively.
• Ensure team members accurately manage sales, cash, inventory, and expenses.
• Ensure team members comply with regulations.

Skills

• Team management skills
• Teamwork
• Problem-solving skills
• Relationship building skills
• Communication skills

Location

• Store location not specified

Work Type

• Full-time

Experience Level

• Management experience implied

Education Level

• Not specified

Benefits

• Internal mobility opportunities
• Career development opportunities
• Encouragement of curiosity and self-driven career paths
• Encouragement to dream big

About the Company

• Richemont is a world leader in the luxury sector, with Houses specializing in jewelry, watches, and high-end accessories.
• Each Maison embodies a tradition of style, quality, and craftsmanship.
• Richemont is committed to preserving the heritage and identity of each Maison.
• The company is dedicated to innovation and designing new products in line with the values of its Houses through permanent creativity.
• Internal mobility is a key growth accelerator within Richemont and its Maisons.