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About the Role

We’re seeking an organised and proactive Service Coordinator to join our team in Penrith. In this role, you’ll be responsible for coordinating planned and reactive service works, managing customer requests, scheduling technicians, and ensuring service activities are delivered in line with contractual obligations. You’ll act as a key link between clients, technicians, subcontractors, and internal stakeholders to ensure jobs are processed, scheduled, and completed efficiently. This is a fast-paced position that requires strong organisational skills, attention to detail, and the ability to multitask while maintaining a high standard of customer service.

Responsibilities

Receive and process customer service and maintenance requests (phone & email)
Raise and manage service work orders and job cards
Schedule planned and reactive maintenance works
Coordinate technicians and subcontractors to meet service timeframes
Generate and issue purchase orders and invoices
Monitor service jobs through to completion
Maintain accurate client and equipment records in workflow systems
Ensure programmed and reactive works are attended within contractual timeframes
Escalate service issues and assist in resolving customer concerns
Report on service activities and compliance with contractual obligations

Requirements

Previous experience in a service coordination or service administration role
Experience working within a service-based environment
Experience using Simpro or similar workflow/CMMS systems
Minimum Year 12 education
Australian working rights (essential)

Skills

Strong literacy and numeracy skills
Excellent communication and customer service skills
Strong organisational skills and attention to detail
Ability to multitask and work under pressure
Proficiency in Microsoft Office (Word, Excel, Outlook)

Location

Penrith, New South Wales

Work Type

Full-Time
Permanent

Education Level

Year 12

Salary/Compensations

Competitive salary with yearly increases

Benefits

Career growth – structured development pathways
Supportive and collaborative team environment
Recognition & rewards – spot recognition vouchers and $2,000 referral bonus
Discounts on a wide range of products & services
Fitness Passport – discounted access to gyms and aquatic centres nationwide
Paid parental leave & volunteer leave
Safe systems and supportive leadership

About the Company

Power Protect is part of BGIS Technical Services — a leading provider of critical power and energy infrastructure services across Australia.
We specialise in the maintenance, installation, and upgrade of uninterruptible power supplies (UPS), DC systems, generators, and related critical power equipment.
Backed by BGIS’s global network of 12,000 people, Power Protect combines deep technical expertise with a strong commitment to safety, reliability, and client satisfaction.
We support essential infrastructure across government, healthcare, defence, commercial, and critical environments where uninterrupted power is vital.
Learn more about us here: https://apac.bgis.com/

Equal Opportunity

We are an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ individuals, and people from culturally diverse backgrounds.