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About the Role

Young Community Developers (YCD) seeks a Housing Specialist to join the Housing Team. This role will provide direct services and administration for the Emergency Rental Assistance Program (ERAP) and Rental Housing Counseling (RHC). The specialist will work directly with low-income tenant households at risk of homelessness, eviction, displacement, and/or housing instability, ensuring they receive appropriate wrap-around services and financial assistance.

Responsibilities

Manage a caseload of 20-30 ERAP and RHC clients per week, guiding them through the City's requirements and application process.
Verify client documentation and maintain case notes.
Process clients in need of housing assistance through ERAP and RHC.
Make appropriate referrals to internal and external resources based on client assessment.
Enter case notes and documentation using Salesforce, Microsoft Office Suite, Google Workspace, and other platforms.
Engage with landlords as required by ERAP and RHC.
Ensure data quality assurance in funder and internal platforms, including documentation, case notes, and compliance with grant contracts.
Assist in preparing for program audits and monitoring visits.
Demonstrate understanding of compliance with agency, funder, and governmental reporting requirements.
Participate in regular team, agency, funder, and community meetings/outreach.
Uphold YCD's mission to break the cycle of generational poverty for communities of color.
Support YCD's growth and evolving nature to best support the community.
Perform other duties as assigned.

Requirements

B.A./B.S. degree in a related field OR at least 3 years of relevant experience preferred.
Bilingual in English and Cantonese or English and Spanish will receive a bilingual pay differential of 8%.
Ability to meet the needs of the community by working non-traditional hours as needed, which may include evenings and weekends.
Excellent cross-cultural communication skills.
Ability and willingness to work with economically and culturally diverse clientele from various professional and ethnic backgrounds.
Excellent interpersonal and communication skills, written communications, patience, diplomacy, and high-level customer service skills.
Ability to think critically, problem-solve, and be resourceful.
Proven ability to work both independently and as part of a team.
Comfortable with and able to adapt quickly to organizational, program, and departmental changes.
Strong values, alignment, and commitment to the mission of Young Community Developers and to individuals from diverse populations.
Well-organized, able to work in a fast-paced environment and meet targeted outcomes.
Excellent team player with true attention to detail.
Ability to complete paperwork accurately and in a timely manner.
Continuous commitment to improve occupational knowledge.

Skills

Salesforce
Microsoft Office Suite
Google Workspace
Client assessment
Referral services
Case management
Documentation
Data quality assurance
Audit preparation
Compliance reporting
Community outreach
Cross-cultural communication
Interpersonal skills
Written communication
Customer service
Critical thinking
Problem-solving
Teamwork
Adaptability
Organization

Location

San Francisco, CA

Work Type

Full Time
Exempt

Education Level

B.A./B.S. degree in a related field

Salary/Compensations

$55,000-$67,500 Annually

Benefits

Competitive compensation
Generous zero to low-cost Medical, Dental, Vision premiums, and Life insurance
Free life insurance and long-term disability insurance
Employer-sponsored Health Spending Account with eligible plans
2 weeks of vacation accrued annually for the first 2 years of employment
Accrued paid sick time; 80 hours max
16 paid holidays annually
Personal Birthday Holiday
End-of-Year paid Respite Week
Employee Assistance Program
Mental Health & Wellness services
401K after one year of service and 21 Years of Age with a 4% company match
Professional development program
Discounts on retail, travel, and entertainment
A fun, purposeful, and inclusive culture

About the Company

Established in 1973, YCD is a nonprofit organization serving residents of all ages in historically underserved communities of San Francisco.
YCD takes a holistic approach with a delivery ecosystem of services designed to empower residents in achieving economic mobility.
Services include education opportunities, workforce development training, and social services.
YCD's philosophy is that every individual should have the right to sustainable and generational economic mobility, aiming to break the cycle of poverty.
YCD provides around 1,200 community members with employment and training services annually.
YCD was voted by Non-Profit Times as one of the top 50 best nonprofits of its size to work for in the United States.

Equal Opportunity

Young Community Developers is an “at-will” and Equal Opportunity Employer.
Applicants and employees shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, mental or physical disability, sexual orientation, gender (including pregnancy and gender expression) identity, color, marital status, veteran status, medical condition, or any other classification protected by federal, state, or local law or ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.