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About the Role

The Assistant Property Manager supports the General Manager, Senior Property Manager, or Property Manager in the day-to-day management of assigned commercial properties, ensuring accurate and timely handling of tenant service, building operations, financial administration, and compliance tracking.

Responsibilities

• Maintain professional relationships with tenants and support the property management team in delivering a consistent tenant experience.
• Guide the Tenant Services Administrator (TSA) on routine tenant inquiries and resolve escalated matters.
• Visit properties as needed to stay close to tenant needs, service issues, and opportunities for improvement.
• Ensure tenant commitments are realistic, properly approved, and followed through to completion.
• Review and approve non-routine, sensitive, financial, operational, or portfolio-wide tenant communications before distribution.
• Ensure routine tenant notices and updates prepared by the TSA reflect accurate property information.
• Work with the Manager, Tenant Experience and the property team on the annual tenant engagement calendar.
• Direct the TSA on event logistics and on-site coordination for approved tenant programs.
• Oversee adoption and performance of tenant engagement and service platforms.
• Administer cleaning and security contracts as directed.
• Oversee Connect by Crown service performance, including aged or open work orders and recurring service issues.
• Coordinate with Operations, vendors, Accounting, Construction, Leasing, and other internal teams to ensure property issues are addressed promptly.
• Ensure property management software and Risk Wise records are maintained and compliance updates are directed appropriately.
• Oversee the development and accuracy of the Tenant Welcome Manual and related move-in/move-out materials.
• Support tenant move-ins and move-outs by reviewing approvals, service commitments, and construction implications.
• Assist with, prepare, or review budgets and monthly or quarterly reports.
• Prepare or review monthly listings of accrued expenses and capital expenditures.
• Monitor tenant receivables and tenant accounts in Yardi, review reconciliations, and escalate collection issues.
• Review and approve tenant chargeback documentation, tenant sign-offs, deposits, and payment terms before forwarding to Accounting.
• Support the year-end reconciliation process by reviewing lease obligations and accounting statements.
• Manage the Yardi Elevate dashboard for assigned properties, including invoice workflow timelines and purchase orders.
• Oversee management, recording, and reporting of additional revenue streams.
• Support vendor performance monitoring and contract administration.
• Support environmental and sustainability initiatives.
• Monitor and track utility accounts and after-hours consumption.
• Assist with BOMA BEST, LEED, and other sustainability submissions and green management practices.
• Provide day-to-day direction to the TSA, including priorities, deadlines, and service standards.
• Provide assistance to the General Manager, Senior Property Manager, or Property Manager as requested.
• Support or direct Operations staff as requested.

Requirements

• Minimum high school diploma; post-secondary education preferred.
• CPM or RPA designation preferred or working toward designation.
• Minimum 2+ years of related property experience with commercial properties.
• Continuing involvement with professional organizations such as BOMA considered an asset.
• Proficient in Microsoft Office and comfortable working with property management systems.
• Strong written and verbal communication skills.
• Basic understanding of financial management, including expenses, revenues, budgets, receivables, and chargebacks.
• Access to a personal vehicle for reliable daily use and valid Ontario driver’s license.
• Detail-oriented and organized individual.
• Takes ownership of follow-through, deadlines, and accuracy.
• Practical problem-solver.
• Clear communicator.
• Comfortable supervising day-to-day administrative work while knowing when an issue needs manager involvement.
• Ability to manage multiple priorities across different properties and teams.
• Applicants must be legally entitled to work in Canada at the time of application, and during their employment at Crown.

Skills

• Microsoft Office
• Property management systems
• Financial management
• Budgeting
• Receivables management
• Chargeback processing
• Vendor management
• Contract administration
• Tenant relations
• Communication skills
• Problem-solving
• Organizational skills
• Time management

Location

• Toronto
• GTA
• Ottawa

Work Type

• Full-time
• Onsite

Experience Level

• 2+ years of related property experience with commercial properties

Education Level

• High school diploma
• Post-secondary education preferred
• CPM or RPA designation preferred or working toward designation

Salary/Compensations

• $70,000 - $80,000 per year

Benefits

• Eligibility for discretionary annual performance bonus
• Comprehensive health benefits
• Pension matching program
• Professional development and membership dues coverage

About the Company

• Celebrating 25 years of growth, Crown is a leading real estate investment and management firm shaping the future of office spaces across Toronto, the GTA, and Ottawa.
• Manages over 10 million square feet under management and more than $3 billion in assets.
• Known for pairing smart investments with operational excellence, and for empowering its team to make a real impact every day.
• Customer-first mindset means fast decision-making, strong relationships, and a hands-on approach that values initiative and fresh ideas.
• Proudly recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers.
• Committed to building exceptional workplaces in every sense.
• Fosters an inclusive, collaborative culture where careers grow, voices are heard, and sustainability and innovation are part of how they work.
• Passionate about delivering outstanding experiences and creating lasting value for tenants, clients, communities, and employees.

Equal Opportunity

• Crown is committed to providing reasonable accommodation to candidates with disabilities throughout the recruitment process and during employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).
• Crown does not accept unsolicited resumes from recruitment agencies.
• As part of our recruitment process, Crown may require candidates to complete behavioral assessments. Some elements of this process may involve the use of AI-driven tools to help us better understand your strengths and working style.