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About the Role

We’re looking for a Partner Success Manager to support and grow our partner channel, which represents a significant portion of our overall business. This is a relationship-focused role where you will manage a portfolio of strategic partners, ensure successful adoption of our solutions, drive retention and growth. You’ll work closely with Partner Business Development Managers to support both existing relationships and new opportunities. This is an excellent opportunity for a motivated, early-career professional looking to build a long-term career in account management within a global organisation.

Responsibilities

Build and maintain strong, trusted relationships with partners
Drive partner success through adoption, engagement, and retention strategies
Coordinate and facilitate Quarterly Business Reviews (QBRs) with key partners
Support onboarding, training, and ongoing partner enablement
Identify opportunities for upselling and cross-selling (in partnership with BDMs)
Act as a central point of coordination between partners and internal teams
Prepare presentations, reports, and partner engagement materials
Manage day-to-day partner requests, including onboarding and administrative processes
Collaborate with sales, product, and operations teams to ensure seamless partner experience
Occasional travel

Requirements

Proven experience in account management, customer success, or partner management (approx. 2–4 years)
Strong ability to build and maintain lasting client relationships
Excellent communication and stakeholder management skills
Comfortable balancing client-facing activity with administrative responsibilities
Ability to work independently and manage multiple priorities
Strong problem-solving mindset with a proactive approach
Experience in SaaS, technology, or risk-related industries is highly regarded
Exposure to partner or channel ecosystems is advantageous
Familiarity with CRM tools (e.g. Salesforce) preferred

Location

Sydney

Work Type

Hybrid

Experience Level

Early-career professional
2-4 years

Salary/Compensations

Competitive salary and incentive structure

Benefits

Clear career development pathways across sales and account management
Access to learning and development resources
Global benefits and wellbeing initiatives

About the Company

LexisNexis Risk Solutions is the essential partner in the assessment of risk.
We provide customers with insights and technologies that drive growth, improve operational efficiencies, and enhance customer experiences.
Our solutions span fraud and identity management, financial crime compliance, and payments, helping organisations navigate risk with confidence in an increasingly complex world.
We know your well-being and happiness are key to a long and successful career.
We are delighted to offer country specific benefits.
At LexisNexis® Risk Solutions, our businesses span multiple industries providing customers with innovative technologies, information-based analytics, decisioning tools and data management services that provide market-specific solutions.
Approximately 11,100 employees in offices throughout the world support our brands by serving customers in more than 180 countries.
LexisNexis® Risk Solutions is part of RELX, a global provider of information and analytics for professional and business customers across industries.

Equal Opportunity

We are committed to providing a fair and accessible hiring process.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.