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About the Role

Shape UX at European scale by guiding and supporting partner banks in integrating Wero into their existing banking apps, ensuring a balance between the design vision and member design systems for consistent, intuitive, and compliant user experiences.

Responsibilities

• Coordinate UX certification for member banks, maintaining an up-to-date view of UX status and keeping stakeholders aligned.
• Review and challenge member designs against Wero standards, identifying gaps and providing actionable feedback.
• Drive follow-up and resolution of UX gaps, ensuring agreed improvements are implemented.
• Contribute to guidelines, best-practice examples, and other materials to make standards easy to understand.
• Feed real-world insights back into the product, proposing improvements to documentation, patterns, and standards.
• Translate UX and technical constraints into accessible communication for non-design stakeholders.
• Organize or relay user research and convert insights into concrete recommendations for member UX improvements.

Requirements

• Strong communication skills.
• Excellent written and spoken English; additional EU language is a plus.
• Confident in presenting to senior stakeholders.
• Proven experience collaborating with external partners or clients.
• Ability to handle misalignments diplomatically while protecting the UX vision.
• Solid understanding of user-centered design principles (UX and UI).
• Ability to read and challenge user flows, wireframes, and UI designs.
• Structured approach to tracking many parallel workstreams.
• Comfortable managing status overviews, follow-up actions, and deadlines.
• Experience in payments, financial services or fintech, or with member banks is a plus.
• Familiarity with tools such as Figma, Miro, Jira, Confluence, Slack.
• Previous experience in program management, account management, or design operations in addition to design is a plus.

Skills

• UX Design
• Product Management
• Stakeholder Management
• Communication
• Collaboration
• Figma
• Miro
• Jira
• Confluence
• Slack

Location

• France
• Belgium
• Germany

Work Type

• Full-time

Experience Level

• Mid-level

About the Company

• The European Payments Initiative (EPI) is changing the way Europe pays with Wero, a digital wallet making payments simple, seamless, and secure across Europe.
• Supported by 16 major banks and two large European acquirers, EPI is building a new, proudly European payment system that is easy, instant, and transparent.

Equal Opportunity

• EPI offers the same job opportunities to all, without distinction of gender, ethnicity, religion, sexual orientation, social status, disability or age.
• EPI promotes the development of an inclusive work environment that mirrors the diversity of the clients our product is serving.