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About the Role

Whatnot is seeking a Program Manager, In-house Performance Creative to establish the operational framework for high-velocity creative testing within paid growth initiatives. This role will bridge creative production, paid media strategy, and performance analytics to enable rapid iteration, quick learning, and scalable creative output for efficient growth.

Responsibilities

• Develop and implement the performance creative operating system, including intake, briefing, production, feedback, delivery, and reporting processes to increase creative testing volume.
• Create and manage the creative testing roadmap, defining priorities in collaboration with ACD, Paid, and Paid Creative Strategists.
• Oversee the production calendar to ensure the testing of high-impact ideas and the discontinuation of ineffective ones.
• Evaluate and select agencies, production partners, and vendor models to ensure adequate capacity and capabilities for scaling creative volume.
• Establish an operating model for utilizing in-house resources versus external support and holding partners accountable for speed, quality, and performance.
• Ensure editors have necessary clips and source materials by partnering with Influencer and Marketing teams for sourcing, organization, talent rights, and content library development.
• Assess and implement new creative, AI, production, and measurement tools to enhance creative output volume and performance without adding process or slowing down testing.
• Create visibility for leadership and cross-functional partners through clear updates on project status, blockers, successes, and learnings.
• Improve creative quality and performance without compromising speed by balancing speed, quality, and performance outcomes.
• Utilize the product as both a buyer and a seller as part of the job.

Requirements

• 6+ years of experience in creative operations, performance marketing operations, production, or program management at a high-growth consumer company.
• Demonstrated track record of building scalable systems, such as improving intake processes, briefing workflows, creative testing calendars, production trackers, agency models, reporting cadences, or asset delivery systems.
• Strong understanding of paid marketing metrics (CAC, ROAS, LTV, PBP, incrementality, creative fatigue) and their application to drive creative results.
• Excellent prioritization and project management skills, with the ability to distinguish urgent from important, clarify tradeoffs, and drive cross-functional work efficiently.
• Clear and concise communication skills, capable of summarizing complex information, blockers, and differing opinions into actionable updates or recommendations.
• Comfort with ambiguity and operating at speed, able to develop practical initial solutions and iterate without waiting for perfect direction.
• Low ego and strong team orientation, willing to push for clarity, provide direct feedback, and contribute to essential tasks for team success.
• Genuine curiosity about Whatnot's product and community, with a commitment to staying close to buyers, sellers, and categories.

Skills

• Creative operations
• Performance marketing operations
• Production
• Program management
• Paid creative ops
• Operational judgment
• Analytical judgment
• Performance creative fluency
• Prioritization
• Project management
• Communication
• Comfort with ambiguity
• Speed
• Teamwork

Location

• Remote
• San Francisco
• Los Angeles
• Seattle
• New York City

Work Type

• Remote
• Co-located

Experience Level

• 6+ years of experience

Benefits

• Generous Holiday and Time off Policy
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance for wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• 16 weeks of paid parental leave + one month gradual return to work

About the Company

• Whatnot is the largest livestream shopping platform in North America and Europe, enabling users to buy, sell, and discover products across various categories.
• The company is building live commerce at an unprecedented scale in the West, shaping a new industry.
• Whatnot operates as a remote co-located team with hubs across the US, UK, Ireland, Poland, Germany, and Australia.
• The company moves fast, stays close to users, and focuses on high-impact work.
• Whatnot is one of the fastest-growing marketplaces and was recognized as the #1 Best Startup Employer in America by Forbes.
• The company's mission is to enable anyone to turn their passion into a business and bring people together through commerce.

Equal Opportunity

• Whatnot is proud to be an Equal Opportunity Employer.
• The company values diversity and does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.
• Whatnot believes that work is better and company culture is improved by encouraging, supporting, and respecting diverse skills and experiences within the workforce.