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About the Role

At Litera, we transform how top law firms operate through AI, innovation, and solutions for millions of legal professionals. This senior leadership role is responsible for the operational backbone of a complex, fast-growing portfolio of legal technology solutions. Reporting to product leadership, this role defines the operating model for how the product organization plans, executes, and learns, partnering with product management, engineering, UX, data, marketing, and go-to-market leaders to translate strategy into a repeatable, high-performing rhythm. This high-influence role builds durable systems and elevates operational standards across the product function.

Responsibilities

Develop a mature, cross-functional go-to-market model for product launches, ensuring strategic sequencing, operational readiness, adoption, retention, and expansion.
Create and refine a unified Product Playbook for product roadmapping, discovery, planning, and launching, embedding it into tools and onboarding.
Establish a high-performing operating cadence for disciplined planning, execution, and review, providing leadership visibility and organizational tempo.
Ensure strategic roadmap alignment, connecting product investment to business priorities with clear sequencing and traceable decisions.
Provide data-driven insights and reporting for senior leaders to make informed decisions on resource allocation, delivery health, and portfolio performance.
Enable a high-velocity product organization through coaching, governance, and tooling, fostering best practices and accountability.
Evaluate and adopt AI-enabled capabilities to improve collaboration, forecasting, and execution within the product function.
Develop executive-ready narratives and communications, translating operational details into clear decisions and actions for senior leadership and stakeholders.

Requirements

10+ years in Product Operations, Product Management, or Program Management within technology or SaaS organizations.
3+ years leading teams or programs at scale.
Proven experience building and scaling product operating models, playbooks, and planning cadences across complex, multi-product portfolios.
Track record of leading cross-functional programs and influencing senior stakeholders across product, engineering, UX, customer success, and go-to-market.
Strong analytical and systems-thinking skills.
Ability to synthesize data, design frameworks, and drive measurable operational improvement.
Exceptional executive communication and presentation skills.
Ability to craft compelling narratives and translate operational complexity into clear decisions and action.
Advanced proficiency with product lifecycle and analytics tools (Jira, Confluence, Pendo).
Experience in legal technology, compliance, or other regulated industries.
Background in product management, agile coaching, or UX operations.
Experience leading change management and scaling organizations through high-growth phases.
Certification in Agile, Scrum, or program/project management.

Skills

Analytical skills
Systems-thinking skills
Executive communication
Presentation skills
Data synthesis
Framework design
Operational improvement
Narrative crafting
Jira
Confluence
Pendo
Product operating model development
Product playbook development
Planning cadence development
Cross-functional program leadership
Stakeholder influence
Legal technology
Compliance
Agile coaching
UX operations
Change management
Agile
Scrum
Program management
Project management

Location

Denver
Toronto
Philadelphia
New Jersey
Raleigh

Work Type

Hybrid
In office at least 3 days a week

Experience Level

10+ years in Product Operations, Product Management, or Program Management
3+ years leading teams or programs at scale
Senior leader

Education Level

Certification in Agile, Scrum, or program/project management

Salary/Compensations

$125,000 to $160,000 USD (Colorado and New Jersey applicants)
$190,000 to $219,000 CAD (Ontario applicants)

Benefits

Company bonus plan
Comprehensive benefits package
Medical coverage
Dental coverage
Vision coverage
401(k) with company match
Retirement savings plan with company match
Incentive programs
Recognition programs
Collaborative, supportive, and integrity-driven team environment
Opportunity to partner with global teams on complex challenges
Opportunities for career growth, stretch assignments, visibility, and professional development
Work with AI-driven innovation in legal technology

About the Company

Litera is a fast-growing software company and a leading legal technology supplier.
Serves over 90% of the world's largest law firms, with software used by hundreds of thousands of lawyers daily.
Recognized as one of the best places to work.
Believes professional development, rewards programs, open communication, and transparent leadership contribute to a unique and open work environment.
Employees are driven, energetic, passionate, and make a direct impact on the company's future.

Equal Opportunity

Litera is an equal opportunity employer.
Committed to celebrating diversity and creating an inclusive environment for all employees.
Accommodations are available at any point in the process or in the role.
Litera may use artificial intelligence and automated tools as part of the recruitment and hiring process to support activities such as resume review, candidate matching, and workflow efficiency.
These tools are designed to assist, not replace, human decision-making.
All hiring decisions are ultimately made by qualified Litera professionals.